Seth Prevott Email & Phone Number

•Research and update internal documentation regarding Troubleshooting Devices, Account Support, Customer Interactions.•Track and document device data for trends requiring troubleshooting and support.•Oversee higher volume accounts with thousands of devices.•Processed device software updates, correction to device scripts and parameters to ensure proper functionality.•Diagnose and Troubleshoot Electronic Log Devices to ensure data is accurate to comply with FMCSA regulations.

•Access Salesforce to assess customer information and issue correct support via tickets, email, and phone calls.•Utilize NetSuite to verify correct information regarding billing, contracts, and sales.•Provide technical support for GPS tracking systems, account technical issues, website inquiries, and tracking device support.•Ensure devices are working properly by utilizing metadata for accurate details of GPS and cellular signal.•Collaborate with internal support teams as necessary to create solutions to technical issues.

San Antonio, Texas, United States

Create PowerShell Scripts around company needs to help automation.Utilize Control-M to automate jobs, services, servers, and databases.Collaborated with team members from various departments, to ensure timely completion of projects and issue resolutions.Utilized ServiceNow, a leading IT service management platform, to verify and update ticket information, ensuring accuracy and completeness of records.

San Antonio, Texas, United States

United States

Bachelor Of Science - Bs, Computer Software Engineering, 3.2

WGU's software engineering degree program provides a solid foundation in computer programming and application development, skills that are.

Associate Of Arts And Sciences - Aas, Computer Science / Secure Software Development, 3.6

The Secure Software Associate in Applied Science program prepares students for employment in secure software development by educating them.