- Currently working remotely from San Diego, CA to ensure smooth transition and successful performance of new office manager.- Supervised day to day operations of office while actively practicing and developing core team values.- Provided technical support for all software and hardware, recommending and implementing new processes and solutions when needed.- Managed administrative assistant responsible for handling all day to day office tasks such as answering phones, sorting mail, accounts receivable / payable and a variety of other projects aimed at maintaining a high level of support for staff and clients.Some Highlights:- Produced and managed creative projects aimed at creating new business including floor plans, product catalogs and look books for sales team.- Managed implementation of RentalTrax software creating product database and new sales tools which enhanced workflow and client management. - Administered sales reports reflective of specific regions and product lines used to plan for strategic growth.- Successfully launched new website in December 2016 collaborating with PR firm partner.

- Daily documentation and distribution of SF office status to fellow team members and upper management in NY which included: team whereabouts, client meetings and project updates- Monthly budget reports sent to upper management and CFO describing office costs, identifying any irregularities in spending and forecasting next month’s costs.- Created, maintained and distributed SF office guide including: general office procedures, partner accounts, useful contacts, expense training, travel know how and US directory.- Managed calendars, travel, expense reports and time reports for team of 12.- Built positive relationships with New York and London offices to create a cohesive culture and experience that reflects Wolff Olins’ philosophy for team members and clients.- Acted as liaison between New York’s IT, HR and Accounting teams and the San Francisco office.- Managed construction project of new San Francisco office and acted as first point of contact for contractor, building management, neighboring agencies and CFO / CTO in New York.- Organized and managed new hire induction procedures, office reference materials, company-wide meetings, external work shares and various fringe benefits for San Francisco team.- Successfully enhanced San Francisco’s IT infrastructure with guidance from CTO through identifying existing problems and implementing new technology in order to close the gap between multiple offices, improve in-house capabilities and develop overall office finesse.- Worked closely with account management team to ensure client based projects were successfully completed on time, remained within budget and flag any potential problems.

- Assisted with the writing and launch of 3+ projects per week following strict methodology and survey guidelines to nearly 10k national panel members.- Created weekly analysis report using PowerPoint for C-level executives visually describing overall health of panel including user count, demographics, project completion rates, dropout rates, data quality, user difficulties, costs, errors and forecast for following month.- Oversaw and documented web based recruitment, hardware shipment, sample management, incentive tracking and fulfillment, survey methodology creation as well as participant activity tracking and retention to share with upper management and other departmental heads to improve project transparency and triage obstacles.- Teamed up with IT and Research & Development to identify and document problematic trends focusing on hardware / software issues, project completion rates and participant complaints.

- Maintained customer database, answered phones, ordered office supplies and provided overall operational and administrative support for management.- Support staff as needed with special projects and coordination of assignments.- Basic IT support