 Directed multi-discipline account team resources by leading meetings to insure that fleet customers receive specified vehicles in a timely fashion.  Lead cross-functional teams related to specific customers’ requests including trouble shooting and problem solving of day-to-day issues. Supported outside sales efforts to build effective customer relationships. Served as quarterback/key contact for assigned fleet accounts by coordinating all strategic and tactical projects relating to assigned fleet accounts. Management of cross-functional teams with people of various disciplines – Engineering, Quoting, Purchasing, Installation Centers, Manufacturing, etc.

 Interpret customer specifications and drawings for complicated specs. Extensive phone contact with customers on a daily basis.  Prepared and enter quotes in AS400 Quote Programs. Follow existing procedures established by Manager. Provide first-rate customer service to Distributors. Maintain quote schedule. Specialized in OEM quotes:

 Led all aspects of sales, business development, marketing, and relationship management. Provided top-notch customer service to a diverse clientele. Maintained inventory of sale products. Worked with product suppliers on merchandising and inventory. Played a key role in increasing customer retention within a saturated market. Researched and resolved customer inquiries in a timely manner. Provided leadership and direction to operational matters within the pharmacy. Supervised and trained employees in job tasks.