Seth Rikard Email & Phone Number

Atlanta, Georgia, United States

Lead a team of five Customer Success Managers, overseeing a combined portfolio of $25 million in key and strategic accounts.Focus on optimizing Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) to ensure sustainable revenue growth (Goal GRR of 92%+, NRR of 110%+).Develop and implement customer success strategies to enhance client satisfaction, retention, and growth.Collaborate with cross-functional teams to ensure seamless service delivery and address client needs proactively.Analyze customer feedback and performance metrics to identify opportunities for improvement and drive continuous enhancement of our services.Mentor and support team members in their professional development, fostering a culture of excellence and collaboration.Drive account growth by identifying upsell and cross-sell opportunities, resulting in increased revenue and deeper client relationships.

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Proactively engage with stakeholders from Strategic Account Territory (revenue $1B plus) to ensure maximum product adoption and return on their investment in OneTrust. • Analyze and act upon platform usage statistics, helping drive forward adoption of the OneTrust platform through training, consulting, data imports, partner engagements and other adoption techniques. • Act as system and regulatory best practice expert, drawing from a plethora of consulting experience to advise customers on optimization of privacy programs. • Mentor junior associates and contributing to methodology development and process design. • Partner with colleagues in the Sales and Renewals teams to provide seamless support during renewal cycles and help facilitate expansion or add-on opportunities.• Take ownership of customer cancelations and escalations. Liaise with internal and external stakeholders and propose resolution plans to maximize retention and adoption.

Atlanta, Georgia, United States

• Work with client stakeholders to ensure maximum product adoption and return on investment.• Work cross-functionally within the organization and identify which teams are best suited to resolve blockers for customers.• Take charge of escalations, engage the customer, establish urgent priorities, and implement resolution plans.• Manage customer expectations, needs, and trust to seamlessly transition ownership and action plans to involved teams.• Host Privacy Connect events focused on helping privacy, security and marketing professionals understand the latest regulatory requirements and how to implement in practice

Atlanta, Ga

- Bi-lingual, customer-facing product specialist, actively managing a multi-million dollar portfolio by providing customer-focused solution expertise to over 90 accounts in Georgia and Puerto Rico- Responsible for the adoption and ongoing use of software solutions throughout client lifecycle, ensuring utilization of features that will capitalize on profit strategies and attain client goals- Proactively learns client’s business process/environment, identifying and delivering expert strategies for the maximization of operational effectiveness and increased integration of solutions into business model- Extracts, analyzes and contextualizes business data for C-level executives, identifying opportunities for cost aversion, expense control and gross profit increase in their business practices- Probes, documents and delivers various use-case scenarios to development teamto better align software to client needs- Designs standard and ad-hoc report tracking mechanisms for clients- Trains clients on reporting products, making certain end-users understand and are aware of features, functionality and new enhancements.

Kennesaw, Ga

- Acted as liaison between management, employees and licensee stakeholders- Maintained product-vendor relations and oversaw contract terms- Managed corporate account lead generation and sales- Maintained marketing and communications for website and newsletter copy, convention materials, corporate account packages and social media content- Wrote, edited and managed the content of the weekly emailed newsletter, distributed to over 12,000 email contacts, and daily social networking content for over 15,000 Facebook followers- Improved curriculum content under management direction- Managed webinar and video production and broadcast- Managed and maintained client databases and contact lists- Used extensive knowledge of Microsoft Office Suite, Ustream Producer and Constant Contact to achieve responsibilities and position goals

Guayaquil, Ecuador

- Drove marketing campaigns for English and Spanish speaking target audiences- Wrote and published for magazine, newsletter and website formats- Regularly wrote nonprofit grant proposals- Organized event promotions and conference presentations- Collaborated with regional and international directors to execute organizational goals on national level- Developed and improved relationships with mainstream media contacts for organizational branding efforts- Directed new media campaign utilizing multi-media techniques, including audio, video, social media and web- Worked in a dynamic, bilingual, multicultural team setting

Athens, Georgia

- Producer, board operator for Cox Radio's five station cluster in Athens, GA- Fill-in morning drive traffic reporter for 106.1 WNGC, a 100,000 watt FM station- Afternoon producer of local sports talk radio show- Local producer for Atlanta Braves radio broadcast and UGA Men's Basketball/Baseball broadcast- High school sports reporter for WRFC-AM

Atlanta, Ga

- Interned for the morning show on WKHX-FM, Kicks 101.5- Screened callers- Produced prerecorded news, interviews and call-in segments

Bachelor Of Arts (Ba), International Relations And Affairs, 3.64

Bachelor Of Arts, Journalism, 3.64

Activities and Societies: American Red Cross Blood Drive OrganizerWSB Radio Award Winner 2008-2009 John Bayliss Foundation Scholar Georgia.

Post-Grad Ctps, Theological Studies

Associates Of Science, Concentration In Business

Activities and Societies: Phi Theta Kappa International Honors Society, President of Inter-religious Council, President of Alpha Omega.