Seth Rikard Email & Phone Number

Atlanta, Georgia, United States

Lead a team of five Customer Success Managers, overseeing a combined portfolio of $25 million in key and strategic accounts.Focus on optimizing Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) to ensure sustainable revenue growth (Goal GRR of 92%+, NRR of 110%+).Develop and implement customer success strategies to enhance client satisfaction.

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Proactively engage with stakeholders from Strategic Account Territory (revenue $1B plus) to ensure maximum product adoption and return on their investment in OneTrust.
• Analyze and act upon platform usage statistics, helping drive forward adoption of the OneTrust platform through training, consulting, data imports, partner engagements and other adoption techniques.
• Act as system and regulatory best practice expert, drawing from a plethora of consulting experience to advise customers on optimization of privacy programs.
• Mentor junior associates and contributing to methodology development and process design.
• Partner with colleagues in the Sales and Renewals teams to provide seamless support during renewal cycles and help facilitate expansion or add-on opportunities.
• Take ownership of customer cancelations and escalations. Liaise with internal and external stakeholders and propose resolution plans to maximize retention and adoption.

Atlanta, Georgia, United States

• Work with client stakeholders to ensure maximum product adoption and return on investment.
• Work cross-functionally within the organization and identify which teams are best suited to resolve blockers for customers.
• Take charge of escalations, engage the customer, establish urgent priorities, and implement resolution plans.
• Manage customer expectations, needs, and trust to seamlessly transition ownership and action plans to involved teams.
• Host Privacy Connect events focused on helping privacy, security and marketing professionals understand the latest regulatory requirements and how to implement in practice

Atlanta, GA

- Bi-lingual, customer-facing product specialist, actively managing a multi-million dollar portfolio by providing customer-focused solution expertise to over 90 accounts in Georgia and Puerto Rico- Responsible for the adoption and ongoing use of software solutions throughout client lifecycle, ensuring utilization of features that will capitalize on profit.

Kennesaw, GA

- Acted as liaison between management, employees and licensee stakeholders- Maintained product-vendor relations and oversaw contract terms- Managed corporate account lead generation and sales- Maintained marketing and communications for website and newsletter copy, convention materials, corporate account packages and social media content- Wrote, edited and.

Guayaquil, Ecuador

- Drove marketing campaigns for English and Spanish speaking target audiences- Wrote and published for magazine, newsletter and website formats- Regularly wrote nonprofit grant proposals- Organized event promotions and conference presentations- Collaborated with regional and international directors to execute organizational goals on national level.

Athens, Georgia

- Producer, board operator for Cox Radio's five station cluster in Athens, GA- Fill-in morning drive traffic reporter for 106.1 WNGC, a 100,000 watt FM station- Afternoon producer of local sports talk radio show- Local producer for Atlanta Braves radio broadcast and UGA Men's Basketball/Baseball broadcast- High school sports reporter for WRFC-AM

Atlanta, GA

- Interned for the morning show on WKHX-FM, Kicks 101.5- Screened callers- Produced prerecorded news, interviews and call-in segments

Bachelor Of Arts (Ba), International Relations And Affairs, 3.64

Bachelor Of Arts, Journalism, 3.64

Activities and Societies: American Red Cross Blood Drive OrganizerWSB Radio Award Winner 2008-2009 John Bayliss Foundation Scholar Georgia.

Post-Grad Ctps, Theological Studies

Associates Of Science, Concentration In Business

Activities and Societies: Phi Theta Kappa International Honors Society, President of Inter-religious Council, President of Alpha Omega.