Hired,trained, mentored and managed a staff of 60+ associates for one of the premier retail music , computer and electronic retailers in the country. Supported associate sales efforts and functioned as the final arbiter regarding regarding escalated customer service issues.

Responsible for day-to-day operations of a retail music and movie store with up to 12 employes. Managed the sales, customer service store budget, profit and loss,merchandising,scheduling, * Reduced shrinkage from 4% to under 1 % and improved sales volume through customer service to make the location #3 in profitability in the region. * Won numerous contests for sales and pre-sales of future releases. * Developed effective new methods for stores to evaluate sales goals which allowed for much stronger targeting efforts to improve sales of new and pre owned sections.

Managed sales efforts throughout a high volume media and electronics store. Oversaw a staff of 20+. Trained Store Managers. Oversaw inventories throughout the state of New Jersey