Seth Sampson Iii Email & Phone Number

Support in a professional environment from Judges and clerks to the sheriff’soffice and mental health staff.· First tier contact and support for Technology issues within the County.· Create and manage AD accounts in conjunction with Office 365 and othercloud service accounts.· Knowledge and troubleshoot experience with Cisco WebEx and MicrosoftTeams meetings | meeting rooms. (Extron room controls)· Ubiquity device management experience (Switch configuration, WirelessAPs, edge routers, etc.)· Experience working with VMWare and VCenter.· Creation and management of device imaging for the county.· Assisting in the migration of our environment to Microsoft Teams.· Current CJIS certification.

· ASP Coordinator for all districts within the NCESD.· Responsible for all client issues in several districts across the North Central Washington region.· Responsible for assigning permissions, accounts and any support through O365 and Google Admin Portals· Responsible for maintaining and ensuring correct function of Servers, Switches, and other equipment in each district.· Running, patching and troubleshooting network cabling.· Installation and management of Ruckus Wireless system.· Deployment, troubleshooting and training for Cisco Phone and Cisco Jabber usage· Training for Zoom client use, including new feature walkthrough.· Responsible for troubleshooting meeting issues, as well as hosting meetings/webinars through Zoom.· Experience with zoom settings portal· Windows Server Active Directory account creations and management.· Manage ESET Endpoint antivirus through cloud portal.· Close relation to inner workings with System and Network administration teams, often helping in projects and advanced troubleshooting.· First line of support for all users within the NCESD, and often, the “face” of the team.· Great ability to balance multiple projects and assignments simultaneously. Proficient with organization and efficient work flow under heavy loads.· Work well with both teams under any circumstance· Very knowledgeable with remote management of users as well as devices.· Exceptional at prioritizing tasks while still offering high quality support for all users.

· Perform network and system installations within professional environments.· Knowledge of network enterprise grade hardware such as: Cisco Catalyst switches, Ruckus wireless systems, and HP servers· Provide systems, network and desktop assistance to employees within surrounding districts as well as within main ESD building.· Responsible for providing quick and efficient solutions to computer software and hardware related issues· Reliable troubleshooting of problems as well as installation and or replacement of hardware and peripherals.· Knowledge using WSIPC/Footprints ticket system· Responsible for handling several projects at once while also working around people’s schedules.· Prioritizing tasks efficiently while still providing timely and reliable solutions to problems.· Use of cloud-based services such as Office 365 Admin and Google Admin· Maintenance and installation of printers/printer ink cartridges.· Monitoring and providing support for conference Zoom and Polycom meetings.