Seth Schaefer Email & Phone Number

San Jose, California, Us

Los Gatos, Ca, Us

Redding, California, Us

Manage enterprise network and collaboration system implementations.

Seattle, Wa, Us

Led team to gather business requirements, design and test functionality, develop and execute SAP CRM to enterprise; Responsible for senior level support and configuration of SAP CRM and legacy applications; Managed CRM post implementation project and reduced production support defects using modified agile development methodology; Coordinated data quality initiatives for the customer master data warehouse with 100+ million records; Defined strategic roadmap for systems modernization; Day-to-day management of 22 direct employees and 15 managed service contractors. Manage professional development through one-on-one meetings, training opportunities and quarterly development team meetings.

Seattle, Wa, Us

Solution Introduction Lead for SAP CRM implementation project, facilitated production cutover activities and transition to ongoing application support; Facilitated knowledge transfer and managed SAP ERP/CRM support training for existing staff; Supervised major release, break/fix implementations and complex issue resolution for enterprise data warehouse; Collaborated with financial institutions and credit card providers in support of daily IT batch operations and projects; Responsible for 2nd/3rd level support of Finance and Membership applications; Led and developed team of 16 direct employees and 7 managed services contractors; SOX/PCI IT audit control owner

Seattle, Wa, Us

Managed operations for off-site IT facility and $6M in asset inventory of 364 individual items, with physical inventory resulting in 0.1% shrink; Led deployment of multiple enterprise level rollouts including Costco.com special events, optical scanner upgrade, and pharmacy server refresh; Increased department capacity to take on configuration responsibilities for desktop deployments as well as implemented a new desktop configuration bench; Facilitated new repair and replacement processes for pharmacy server hard drives resulting in increased efficiency and security; Managed department of 8 direct employees.

Seattle, Wa, Us

Managed Code Red emergencies for critical system outages and coordinated resolution efforts with multiple functional areas including application development, infrastructure and warehouse/depot operations; Developed internal website used for team communication and support documentation resulting in increased call efficiency; Managed external website that provides self-help documentation to the Service Desk customer community, reducing call volume; Led telephony infrastructure upgrade and successful physical move of the Service Desk to a new facility; Led team of nine employees, developed performance metrics.

Seattle, Wa, Us

Coordinated and supervised complex projects that affect all installations, moves, adds or changes to IT systems, services, and infrastructure for all US and Canada locations; Managed company-wide infrastructure and equipment rollout projects; Provided direction, coordination, and follow-up with multiple stakeholders – field technicians, construction contractors, Costco warehouse management, and other teams within the IS division; Led network infrastructure upgrade for all Costco gas stations. Scheduled installation vendor, coordinated with warehouse management, worked with business operations to provide automated monitoring of gas tank levels through the corporate network; Managed nationwide desktop PC and printer deployment for all hearing aid departments. Developed process scope and documents, scheduled and supervised installation using a national vendor, coordinated across multiple IS divisions and business operations to develop scheduling, deployment and training; Managed two warehouse multi-phase remodel projects. Developed solution to relocate main utility panels and infrastructure backbones while maintaining normal business operations; Coordinated the relocation of key optical product distribution facility. Developed unique solution to maintain operations while transitioning to new facility, improved the efficiency of the distribution process.

Seattle, Wa, Us