Seth Shaw Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Docklands, Victoria, Australia

Driving the improvement of the online buying experience for customers and prospects of ANZ through improved customer experience.. - Accountable for managing operational and strategic road map for Online applications and delivery of significant growth in digital sales and customer NPS.- Use of data and customer insights to design, build and deliver innovative, services and capability- Management of a continuous delivery AGILE team (Scrum Master BA, Developers, CX & VD, Testers… Show more Driving the improvement of the online buying experience for customers and prospects of ANZ through improved customer experience.. - Accountable for managing operational and strategic road map for Online applications and delivery of significant growth in digital sales and customer NPS.- Use of data and customer insights to design, build and deliver innovative, services and capability- Management of a continuous delivery AGILE team (Scrum Master BA, Developers, CX & VD, Testers and delivery support) with resources on and off shore- Engagement point for Online applications to ensure alignment with business and brand objectives- Prioritise online application release schedule based on business benefit Show less

I was brought into nab to help transform a traditional waterfall delivery centre into a more Agile continuous delivery asset team. My first assignment involved moving an inflight digital origination project from waterfall to Agile. The project was made up of team of 70 people that covered Front end developers, Back end developers, BA’s, Solution designers, Testers, PM’s etc. My Role took on many aspects from Agile coach, Scrum Master to co-ordinating the scrum of scrums. During my time in… Show more I was brought into nab to help transform a traditional waterfall delivery centre into a more Agile continuous delivery asset team. My first assignment involved moving an inflight digital origination project from waterfall to Agile. The project was made up of team of 70 people that covered Front end developers, Back end developers, BA’s, Solution designers, Testers, PM’s etc. My Role took on many aspects from Agile coach, Scrum Master to co-ordinating the scrum of scrums. During my time in the role I:o Was charged with transforming team of 70 (Front end developers, Back end developers, BA’s, Solution designers and Testers) from waterfall project delivery to Agile ways of working.o Established 2 Agile squads and a scrum of scrums to manage and align the squad’s delivery and manage dependencies and blockers between squads.o Established a 2 weeks sprint cadence and aligned the squads to thiso Introduced the SaFe (Scaled agile Framework for enterprise) concept of Programme increment planning to effectively plan the next 3 sprints across both squads, identify and manage any interdependencies between squads and to define milestones for management reporting.o Coached squads in agile ways of working and agile rituals and use of Kanban to ensure a steady and even flow of work to try to improve through put. o Coached PMs on what their roles and responsibilities are in the new Agile ways of working.o Mentored the team through the cultural change required to move from a command and control environment to an accountable, self-organising team.o Coached the business owner to become the agile Product owner.o Coached BA’s on user story decomposition and elaboration.o Setup Jira to allow visibility of the back log, work in progress and team performance.o Establish governance and reporting framework to satisfy PMO requirements for milestone reportingo Kept the team happy and roadblock free Show less

• Iteration manager and Senior Business Analyst Internet banking secured digital sales. The purpose of this team was to deliver sales capability and sales offers into the secure digital channels to increase overall sales through the digital channel. My responsibilities were:o Standup a small 6 person agile teamo Establish governance and reporting frameworko Coached team in agile ways of working and agile rituals (Backlog grooming, standups, iteration planning, retros, showcases etc)… Show more • Iteration manager and Senior Business Analyst Internet banking secured digital sales. The purpose of this team was to deliver sales capability and sales offers into the secure digital channels to increase overall sales through the digital channel. My responsibilities were:o Standup a small 6 person agile teamo Establish governance and reporting frameworko Coached team in agile ways of working and agile rituals (Backlog grooming, standups, iteration planning, retros, showcases etc) use of Kanban to ensure a steady and even flow of work to try to improve through put.o Keep the team happy and roadblock freeo Establish demand backlog including value, dependencies, complexity.o Facilitated quick start requirements sessions with stakeholders and key team members to elicit requirements o Created Story maps and decomposed and elaborated user storieso Created wireframes and prototypes Show less

Melbourne, Australia

In the role as Digital – Senior business analyst Key responsibilities:• Apply strategic thinking to deliver end-to-end customer centric solutions with a focus on user needs and user goals• Produce user requirements specifications, use case, user flow diagrams, wireframes, design prototypes• Work closely with business stakeholders and development teams and provide advice to ensure solutions and design decisions take into account… Show more In the role as Digital – Senior business analyst Key responsibilities:• Apply strategic thinking to deliver end-to-end customer centric solutions with a focus on user needs and user goals• Produce user requirements specifications, use case, user flow diagrams, wireframes, design prototypes• Work closely with business stakeholders and development teams and provide advice to ensure solutions and design decisions take into account customer needs, business and technology constraints• Identify and analyse user pain points and recommend areas of focus for improvement. Show less

Melbourne, Australia

• Produce user requirements specifications, use case, user flow diagrams, wireframes, design prototypes• Managed BA team responsible for the creation of the Self Service Channels requirements.• Design CMS page templates• Managing the relationship between key business stakeholders and vendor (Oracle)• Ensuring the integrity and quality of the delivered Internet Banking and Mobile Banking solution• Managing and influencing key business and vendor stakeholders.• Managed… Show more • Produce user requirements specifications, use case, user flow diagrams, wireframes, design prototypes• Managed BA team responsible for the creation of the Self Service Channels requirements.• Design CMS page templates• Managing the relationship between key business stakeholders and vendor (Oracle)• Ensuring the integrity and quality of the delivered Internet Banking and Mobile Banking solution• Managing and influencing key business and vendor stakeholders.• Managed team of designers responsible for the design of Internet Banking and Mobile Banking User Interfaces (UI), interactive wireframe prototypes and the creation of take to market design artefacts.• Co-ordinated and managed usability testing of UI designs using clickable prototypes and Eye Tracker with customer focus group. • Provided guidance to test team around test coverage, test case creation and execution.• Managed defect triage and sign-off and acceptance of any defects that resulted in design changes Show less

Melbourne, Australia

Projects delivered:• Re-hosting of Margin Lending Platform to third party vendor ($1.2M)• Compliance reporting through Business Objects for Retail and Business Bank ($1.66M)• CS2 – White Labelling for tier 2 Banks, to completion of Business Case• Margin Lending Financial Risk Measure – Dynamic modelling, to completion of Business Case

Melbourne, Australia

Responsible for implementation of systems from system test through to implementation and warranty period.Projects implemented:SMS Banking