Seth Staggs Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

L&D: Created in-house content to support strategic projects in leadership development and employee performance. Facilitated new-hire onboarding for over 1,200 teammates. Implemented program improvements resulting in 20% increase in satisfaction rating for attendees. Created content and facilitated leadership development sessions for over three hundred leaders centered on onboarding, feedback, and coaching. Systems: Expertly used variety of HR systems including HRIS , TMS, and LMS. Lead… Show more L&D: Created in-house content to support strategic projects in leadership development and employee performance. Facilitated new-hire onboarding for over 1,200 teammates. Implemented program improvements resulting in 20% increase in satisfaction rating for attendees. Created content and facilitated leadership development sessions for over three hundred leaders centered on onboarding, feedback, and coaching. Systems: Expertly used variety of HR systems including HRIS , TMS, and LMS. Lead member of project team implementing robust company intranet to support over 2,500 teammates. Leader of employee recognition program overseeing recognition and engagement activities. Used each system to analyze data, track metrics, and drive efficiencies.DE&I: As ambassador for our DE&I program, supported organization’s first affinity groups. Certified trainer for DE&I by completing in-house training program facilitated by Director of DE&I. Performance: Supported performance management cycle using TMS, created leader resources for performance conversations, and helped leaders understand how to have effective performance conversations. Assisted with training leaders on how to have effective 1:1 conversations, including feedback and listening skills.Total rewards: Partnered with benefits specialist team & director of internal comms to support annual enrollment communications. Administered benefits training through onboarding, supporting enrollment and serving as SME for new hires. Created support documents for leaders to help oversee their teammates’ payroll and timeclock approvals.Culture: Chair of company culture committee partnering across all departments to implement experiences that directly impact retention and employee engagement. Administered annual and mid-year employee engagement surveys, including tracking participation, supporting manager action planning, and establishing workstreams to act on teammate feedback to improve the employee experience. Show less

Wheat Ridge, Co

The Customer Relations department is responsible for order management, pricing services, procurement management, process improvement, and sustained customer satisfaction. Due to the wide range of services provided by the Customer Relations team, we collaborated daily with Quality Assurance, Sales, Accounting, and Warehouse/Distribution. As a CAPM certified Project Manager, I was responsible for initiating, planning, executing, monitoring, controlling, and closing out customer-impacting… Show more The Customer Relations department is responsible for order management, pricing services, procurement management, process improvement, and sustained customer satisfaction. Due to the wide range of services provided by the Customer Relations team, we collaborated daily with Quality Assurance, Sales, Accounting, and Warehouse/Distribution. As a CAPM certified Project Manager, I was responsible for initiating, planning, executing, monitoring, controlling, and closing out customer-impacting projects on an as-needed basis directed by the business.My academic studies are largely focused on adult learning and development theories and practice. I was responsible for supporting employee learning initiatives including new hire orientation, onboarding, and ongoing educational opportunities. I also supported implementation of coaching and performance management through leader-to-teammate 1:1s structured conversations. Show less

Greater Denver Area

I transitioned to this role to support a nation-wide contract at the customer's home base in Denver, CO. I served as the lead of 6 field support staff located across the country. My role was to represent the relationship between our new client and their support services teams across the world, including on-site support staff as well as customer services centers in Arkansas, Kentucky, and Manila, Philippines.

Sherwood, Arkansas

I managed a wide variety of tasks for our customers and sales teams. It was my primary responsibility to ensure that customers received the right product, at the right time, and for the right price. I was the primary point of contact for several large organizations that purchased our hospital supplies. I managed post shipment issues if there were any errors and sought root causes in order to prevent future issues. It was also my responsibility to help train new teammates that entered the… Show more I managed a wide variety of tasks for our customers and sales teams. It was my primary responsibility to ensure that customers received the right product, at the right time, and for the right price. I was the primary point of contact for several large organizations that purchased our hospital supplies. I managed post shipment issues if there were any errors and sought root causes in order to prevent future issues. It was also my responsibility to help train new teammates that entered the Ambulatory Care department.In time of proven success in this role, I was then promoted to a team Supervisor where I managed a team of 19 associates that supported the national Lab Strategic accounts. I was responsible for their quality and successfully raised the team standard from 89% to 96% within 6 months. I coached teammates to success and created and atmosphere of trust, accountability, and fun.I later moved into a dual-capacity role that supports both customer services as well as field services. I became the team coordinator of the Hospital Supplies and Services customer service team. I helped manage the team's quality according to the QA guidelines. I also assisted in developing team skills by providing tools and resources to grow their strengths and improve their weaknesses. The other part of this role consisted of project work for our field service team in the West region of the United States. As the field identified areas of improvement in processes with customers, I would partner with them as an additional resource to help develop action plans. Show less

Daphne, Al

Maintained customer satisfaction with Centennial Banking products and services. I managed a branch of 8 employees including consumer retail, commercial lending, business development, and credit analyst positions. In this position, Centennial Bank had acquired another financial institution and it was primarily my role to guide the new Centennial branch along as they navigated this transition.

Master Of Science - Ms, Strategic Human Resources, Concentration L&D, 4.0

The Strategic HR program explores foundational concepts of traditional HR combined with a strategic approach to elevate the modern.

Bachelor Of Science (B.S.), Health Education And Promotion, 3.78

Activities and Societies: Chancellor's List This program of study focused on modern education principles for all ages with a concentration.

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies, 3.65

General education required for higher education programs.