Seth Stephan Email & Phone Number

United States

 Triage of tickets, and SOC (Security) monitoring alerts through Autotask and SysAid Reception of inbound calls through Five9 L2 troubleshooting for hardware and applications Provisioning and administration of user accounts and devices through Active directory and Azure Device management through Microsoft Entra, Workspace One, and Datto RMM Onboardings and offboarding’s O365, Active Directory, and Salesforce per client requirements Device configuration and enrollment in RMMS Windows Defender and Microsoft Sentinel alerts post initial investigation by SOC Troubleshoot and provision MFA (Multifactor Authentication) through OKTA and MS Authenticator Troubleshooting VPN and DNS failures

Tempe, Arizona, United States

 Infrastructure Data Center management including • Hardware installation MACs (Moves, adds, changes) including device labeling, power connectivity and network cable connectivity Complete hardware support through troubleshooting and work order instructions from remote engineers Asset management, auditing, and daily ticket tracking Access Control to building and cordoned areas of the data center

Phoenix, Arizona, United States

 Monitor tool errors and anomalies through automated detection systems Respond to incidents of tool errors with trouble shooting and cross department communication Root cause analysis Data analytics

Phoenix, Arizona, United States

This was a contract role for the same position and responsibilities as Intel