Manages all processes related to the planning and buying of goods and services.Works to ensure budgets were being used wisely, and strategies were focused well.Identifies areas needing improvement and offered real solutions by using advanced analytics that we track daily to show our teams how efficient or inefficiently they are working.Achieved cost-effective procurement outcomes by establishing strong relationships with vendors and partners, and negotiating well.Recruits, selects, trains, assigns, schedules, coaches, counsels, and disciplines employees.Has complete oversight over 35 employees. Contributes operations information and makes recommendations to strategic plans based on analytics we have gather from past and current processes.Prepares and completes action plans based on our company goals.Implements production, productivity, quality, and customer-service standards.Forecasts production requirements to senior executives to ensure the company can meet budgetary needs for the month/quarter.Develops operations systems by determining product handling and storage requirements.Develops, implements, enforces, and evaluates policies and procedures.Develops processes for receiving product, equipment utilization, inventory management, and shipping.Analyzes and improves organizational process and workflow, employee and space requirements, and equipment layout.Accomplishes operations and organization mission by completing related results as needed.Meets and exceeds operations labor budget expectations.Manages all current and future relationships with key industrial customers.Serves as primary point of contact when there are customer issues related to product quality, product lead time, and customer service.Communicates customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.

• Operated as the primary contact for product development while ensuring products align with strategic objectives and profitability goals.• Drove the vision and delivery of new products and distribution channels.• Possessed a solid understanding of the market, competition and customer requirements to define current and future product portfolio to expand market share and grow revenues.• Gathered data and performed analysis to understand the market opportunity and design/develop new products and product lines.• Collaborated with customers, team members, and outside influencers to ensure a solid and well-rounded understanding of products and developing needs.• Ensured voice of the customer feedback (end users and key channel partners) is integrated into business and portfolio strategies and product development plans.• Managed prioritization and trade-offs among customer experience, technical constraints and business drivers.• Prioritized product development opportunities, forecast revenues, and ROI.• Identified testing opportunities and create execution plans for sales each cycle.• Created project road maps and timelines and execute on schedule and within budget.• Managed the creation of requirements, specifications and product development documents to communicate with cross-functional teams both domestically and internationally.• Managed prioritization and trade-offs among customer experience, technical constraints and business drivers.• Demonstrated functionality of completed products and integration of processes to internal team members and other stakeholders.

• Provide key operational management reporting, and analysis for the over 12,000 associates on the Retail Operations team, and over 3000 stores Payless has. • Operational and management reporting Examples include Daily KPIs, Store Associate Performance Management Process (PMP), Store Visits, and field leadership reporting• Strategic analysis of key business metrics Examples include establishing foundation to set Conversion and UPT goals, both in total and by store, and evaluating findings and trends from our CSAT information• Support the operational tasks and ad-hoc analysis requests across the ROPS department• Effectively communicate information to the ROPS leadership group• Focus on Continuous Improvement by streamlining current reporting and analysis• Represent the Stores / Field organization on cross-functional projects• Manage the partnership with Service Management Group (SMG), who delivers our CSAT information• Posses an understanding of the Field structure and Retail Operations’ deliverables• Communicate to Senior Leadership and the Field Organization• Technology support and implementation, including support of store technology updates SMILES leader systems, and Business Intelligence (BI) capabilities for Retail Operations

Managed On Order Changes-Identify overage/shortages, drive to proper DC receipt flow, and track orders.Managed Order Placement Process-Understand lot life cycle and sales inventory relationships, ensure receipt flow and turn goals are met.Initiate business driving actions-Identify issues, find resolution, and get results.Receipt Planning- Developed unit receipt plans at a weekly department level.Develop receipt forecast- maintain system integrity and manage inventories to turn goals.

I work across Merchandising and Supply Chain teams to manage a variety of processes and systems critical to the creation, production, and delivery of product. This includes managing purchase orders, receipt forecasts, and communications with overseas operations in order to hit key deadlines to ensure our product arrives in store consistent with customer shopping patterns in the United States, Canada, and Latin America.