Seth Stewart

Seth Stewart Email and Phone Number

Executive Director - Federal Project Management at MetTel @ MetTel
new york, new york, united states
Seth Stewart's Location
Salt Lake City, Utah, United States, United States
Seth Stewart's Contact Details

Seth Stewart work email

Seth Stewart personal email

n/a

Seth Stewart phone numbers

About Seth Stewart

Delivering custom IT Telecommunication solutions to Federal agencies in support of infrastructure and technology upgrades. Expertise in building high-performing teams and cultivating leaders who deliver world-class client experiences. Extensive background in Cloud/Voice/Data/Network technologies serving an international portfolio of Fortune 500, Enterprise, SMB, and Federal accounts. Fluent data analyst in operational metrics and experience management (XM).

Seth Stewart's Current Company Details
MetTel

Mettel

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Executive Director - Federal Project Management at MetTel
new york, new york, united states
Website:
mettel.net
Employees:
522
Seth Stewart Work Experience Details
  • Mettel
    Executive Director - Federal Project Management
    Mettel May 2022 - Present
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  • Mettel
    Director - Client Experience (Cx)
    Mettel Jun 2019 - May 2022
    Greater Salt Lake City Area
    Head of MetTel's award-winning Client Experience organization. Recipient of multiple ABA and Stevie Awards for delivering a world-class experience across a full suite of cloud, mobile, data, and voice services. Implemented a Voice of the Customer (VoC) and Experience Management (XM) initiative to bring MetTel to the forefront as an experience-driven technology provider.
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  • Mettel
    Director - Enterprise Care Operations
    Mettel Feb 2016 - Jun 2019
    Greater Salt Lake City Area
    Senior leader overseeing a fast-paced Client Operations center handling all support and account management functions for Enterprise clientele across wireless, cloud, and landline services. Director over four portfolio management teams responsible for $150M annual revenue. Played a key role in the development and adoption of new company CRM solution. Fluent data analyst on call center metrics and KPIs, CSAT (Client SATisfaction) trending, service delivery SLA achievement, and staff development and training.
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  • Mettel
    Manager - Enterprise Care Operations
    Mettel Mar 2013 - Feb 2016
    Greater Salt Lake City Area
    High-level customer success expert interacting with C-level executives at over thirty Fortune 500 companies such as GAP Inc, Staples, and FIS Global. Manage a team of ten account managers supporting $80M in annual revenue.
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  • Mettel
    Contact Center Operations Manager
    Mettel Jun 2007 - May 2013
    Greater Salt Lake City Area
    Implemented the company Contact Center in MetTel's Salt Lake City office, including hiring, training, and managing the staff. Built monthly reports on revenue management, employee KPIs, customer satisfaction (CSAT) trending, ticket management, etc. Also fulfilled key roles in reviewing large billing disputes (2009-2010), broadband provisioning (2010-2011), and after-hours advanced services troubleshooting (2012-2013).
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  • University Of Oregon
    Graduate Teaching Fellow
    University Of Oregon Aug 2009 - Jul 2011
    Received a full-ride scholarship and teaching fellowship wherein I taught undergraduate courses while obtaining my Master's degree.
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Seth Stewart Skills

Telecommunications Management Team Management Reporting And Analysis Customer Engagement Bilingual Communications Technical Documentation Call Center Administration Training And Development Executive Reporting Client Relations Account Management Managed Services Voice Over Ip Contact Centers Mobile Devices Music Composition Film Scoring Talent Management Customer Service

Seth Stewart Education Details

Frequently Asked Questions about Seth Stewart

What company does Seth Stewart work for?

Seth Stewart works for Mettel

What is Seth Stewart's role at the current company?

Seth Stewart's current role is Executive Director - Federal Project Management at MetTel.

What is Seth Stewart's email address?

Seth Stewart's email address is ss****@****tel.net

What is Seth Stewart's direct phone number?

Seth Stewart's direct phone number is +180138*****

What schools did Seth Stewart attend?

Seth Stewart attended University Of Oregon, Université Lumière Lyon 2, University Of Utah.

What skills is Seth Stewart known for?

Seth Stewart has skills like Telecommunications, Management, Team Management, Reporting And Analysis, Customer Engagement, Bilingual Communications, Technical Documentation, Call Center Administration, Training And Development, Executive Reporting, Client Relations, Account Management.

Who are Seth Stewart's colleagues?

Seth Stewart's colleagues are Nathan Pollmann, Alexa Weintraub, Daniel Carlton Iii, Ray O., Anthony Winters, Anthem Ripp, Greg Peterson.

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