Provided tailored technology support for executives, VIPs, and their teams.Managed the lifecycle of IT assets, including desktops, laptops, mobile devices, printers, phones, and A/V systems.Led A/V room setup and support, ensuring seamless video conferencing and presentations.Created and maintained detailed documentation for IT services and troubleshooting procedures.Delivered end-user training to enhance technology adoption and efficiency.Resolved IT service requests… Show more Provided tailored technology support for executives, VIPs, and their teams.Managed the lifecycle of IT assets, including desktops, laptops, mobile devices, printers, phones, and A/V systems.Led A/V room setup and support, ensuring seamless video conferencing and presentations.Created and maintained detailed documentation for IT services and troubleshooting procedures.Delivered end-user training to enhance technology adoption and efficiency.Resolved IT service requests promptly using the ServiceNow ITIL framework.Administered Active Directory for user accounts, security groups, and distribution lists.Standardized device deployment and application management using Ivanti, improving system reliability.Provided on-call support for critical IT issues, ensuring minimal disruption. Show less

Delivered comprehensive IT solutions for SMB clients, including server and network setup, configuration, and ongoing support.Developed and executed disaster recovery plans to ensure business continuity for clients.Installed and configured networking hardware, such as routers, firewalls, and VPNs, to enhance security and performance.Conducted cybersecurity assessments and implemented measures to safeguard against threats.Provided technical training and support, ensuring clients… Show more Delivered comprehensive IT solutions for SMB clients, including server and network setup, configuration, and ongoing support.Developed and executed disaster recovery plans to ensure business continuity for clients.Installed and configured networking hardware, such as routers, firewalls, and VPNs, to enhance security and performance.Conducted cybersecurity assessments and implemented measures to safeguard against threats.Provided technical training and support, ensuring clients understood and effectively utilized new systems.Led projects for infrastructure upgrades and cloud migration to optimize IT environments. Show less

Provided first-line technical support for hardware and software issues.Installed, configured, and supported Windows operating systems and peripheral devices.Collaborated with teams to resolve complex technical issues, ensuring minimal downtime.Managed IT asset inventory and assisted with procurement to align with company needs.