Seth T. Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Evolve the Change & Communications function in PwC Acceleration Center Kuala Lumpur (AC KL) as a strategic support to the AC KL leadership and the business in line with AC annual priorities and the cross-AC communications priorities- Design and implement annual communications strategy and calendar of communications and campaigns that support the business priorities to better inform and engage our employees and potential recruits- Develop standard messaging, talk points, data/proof points and communications cascade for all major initiatives in collaboration with cross-AC Communications teams and in line with cross-AC Communications protocols to support the leadership in effective and optimal communications- Contribute to the growth of AC KL through: Marketing communications support to AC KL’s Talent Acquisition workstream and PwC Malaysia’s Employer Branding workstream, and active participation and contributions to People Team’s initiatives

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

VOICE OF CUSTOMER- Managed internal stakeholders and external vendors for system enhancement, issue resolution, and detractor call back programme- Developed and delivered VOC narrative insights reports for sharing with senior management- Successfully led the migration of survey platform - Improved dashboard maintenance with auto-population of data, resulting in minimized human error in reporting - Refined surveys for tracking NPS, CSAT, and CES resulting in year-on-year growth in responses (24%) and in NPS (21%)- Created user guide for survey platform to serve as reference for usersVOICE OF EMPLOYEE- Created awareness of Customer First skill sets, Fair Treatment of Financial Consumers, and Environmental Sustainability- Coached employees, successfully creating awareness of the Customer First mindset with over 50% of respondents- Produced feedback workshops (rated 4.24/5.00 on average with 103 participants) and Customer First workshop series (CSAT 4.72/5 on average with NPS 75) - Prepared and conducted Power Up sessions on various topicsCUSTOMER-FACING DOCUMENTS- Provided consultation on editorial, grammatical, and translation (English-Malay) matters, lending the customer lens to on- and offline customer interface copy and design for professionalism and credibility- Nurtured mindfulness in document preparation and proofreading, resulting in improved reasonable effort among underwriters- Led a project that updated the look & feel of documents of selected products and made the timely replacement of the updated documents at various platforms including internal websites and external vendors- Established and implemented a standard operating procedure, splitting the review process into technical/ corporate and non-technical/non-corporate resulting in a structured and more efficient review process of customer-facing documents- Originated and regularly updated an editorial guide to serve as a “house style” reference for document owners/preparers

Kuala Lumpur, Malaysia

- Prepared communication tools- Involved in the successful planning and implementation of events like MPIB / MPI Generali Run and 30 Days’ Countdowns to Race Day

Kuala Lumpur, Malaysia

- Prepared communication tools- Coordinated internal and external groups for the production of annual reports- Involved in the successful planning and implementation of events like launches and Wisma Genting Charity Bazaars

Kuala Lumpur, Malaysia

- Wrote articles and advertorials for SpaAsia magazine- Proofread and edited articles from external contributors

Kuala Lumpur, Malaysia

- Prepared news abstracts/summaries- Consistently exceeded daily target

Bachelor'S, Linguistics, First Class

Stpm