Seth Thomas Email & Phone Number

Nebraska City, Nebraska, United States

Omaha, Nebraska, United States

- Preformed the troubleshooting, repairs, and installation of wide range of bio-medical and dentalequipment- Managed and responded to service requests utilizing company provided software.- Coordinated and scheduled large equipment and full office installations involving multipleparties.- Worked with team members to more efficiently meet service requests.- Built and maintained customer relations through frequent positive interaction.- Utilized available resources to find most positive outcome for the customer while maintainingprofitability- 2021 North Central Region Field Service Technician of the year award recipient

Omaha, Nebraska, United States

- Performed a wide scope of service and repair to printers, copiers, and multi-function printers.- Responded to customer placed service calls within a predetermined time frame.- Managed and maintained an individual part inventory with high degree of accuracy.- Utilized service manuals, electrical diagrams, and other technical data in the troubleshootingand repair of assigned equipment.- Inspected, repaired, and performed preventative maintenance on various electro-mechanicalcomponents.- Interacted with customers daily with instruction and training in relation to machine operation aswell as to ensure customer satisfaction.- Met company set standards for call completion rate as well as cost efficiency.

Offutt Air Force Base, Nebraska, United States

-Performed in-flight reconnaissance systems management aboard RC-135V/W aircraft. Over1700 hours flight time.-Ensured operational effectiveness and safety of $178M aircraft by monitoring andtroubleshooting mission critical equipment as well as assisting in identifying, isolating, andneutralizing threats to safety of flight.- Inventoried, transported, and safeguarded over 2,000 pieces of classified material with zerosecurity incidents.-Tested, Manipulated, troubleshot, and repaired fiber, LAN, coax, audio, video, RF, IF, andcomputer equipment necessary for operations.-Tracked training currency, filed personnel paperwork, and ensured training needs were met forover 200 personnel.- Held top secret/sensitive compartmented information security clearance 2011-2015