Seth Wallace work email
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Seth Wallace personal email
Personal-I love asking good questions to make people think deeper. This trait is complimented with my generally peaceful presence, which allows for genuine and honest conversations to be fostered and for people to feel heard. With that, I find myself being a safe and consistent person for advice and guidance on day-to-day matters. This gives me energy to build meaningful relationships and the drive to add value to others lives.Professional-I have led various teams, within the food service, retail, and technology industries to truly capture the mission and inspire teammates to do the same with their clients, co-workers, and in their own lives. Helping my team recognize, verbalize, and lean on each other’s specific traits allowed the teams to accomplish our immediate team objectives and contribute to our organizational goals. This has been critical to initiating unity and productive outputs from each of my teams.I am always looking to sharpen my managerial and teaching techniques within various industries and communities that inspire change in people through different products and services.
Rippling
View- Website:
- rippling.com
- Employees:
- 5836
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RipplingSan Tan Valley, Az, Us
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Support Team LeadLevel Sep 2022 - Present -
Support SpecialistLevel May 2021 - PresentArizona, United StatesSummary: Provide technical and coverage support to dental practices, members, brokers, and administrators regarding dental, vision, and employer stipend benefits, enrollments, and transactions.Day-To-Day:-Answer phone, chat, and email requests.-Correct & reprocess dental, vision, and stipend transactions.-Project manage transaction errors and root causing.-Communicate product and design feedback to product managers.-Cross-departmental collaboration regarding internal process improvement.-Manage and update phone IVR script and content.-Mentor teammates regarding ticket handling and quality response.
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Relief Assistant ManagerQuiktrip May 2020 - May 2021Greater Phoenix AreaSummary: Managed a multi-million dollar businesses day-to-day DAW operation tasks (45-90+ tasks) through 1-5+ associates per shift. While handling 500-2,300+ transactions per shift, ensuring QT customer service, cleanliness, speed, and excellence were met for each customer experience. *Additional responsibility: Managed 1-3 sign crew team members to ensure 6 stores marketing displays were 100% to company standard each month.Metrics & Capabilities:-Handled 500-2,300 transactions, per shift. -Effectively rang out 1-4 customers, simultaneously, to ensure customer wait time was less than 90 seconds, per company standard.-Utilized the "change count-up" method to ensure 100% change accuracy.-Managed 1-5+ associates on day-to-day operations of the business.-Ensured QT high customer service standards were consistently met throughout each shift through secret shop scores and peer feedback. -
Partner Success ManagerZenefits Jul 2019 - Apr 2020Tempe, Arizona, United StatesSummary: Provided technology knowledge to partners to empower them to easily adopt and leverage our system for their current clients. Ingested and delivered clear and concise partner feedback to our product managers to address applicable system enhancements. Project managed escalations, process adoption and improvements with our partners and internal teams.Accomplishments:-Facilitated ~300 unique webinar coaching sessions, carrying a 4.8/5.0 CSAT score, to empower and retain our clients in utilizing Zenefits to manage their current and future clients on our software. -Directly managed 12 partner offices, totaling 80 users, managing a book of ~75 company's and ~4,500 total employees. -
Benefits SpecialistZenefits Aug 2018 - Jul 2019Tempe, Arizona, United States-Completed ~1,850 total email and phone support requests, delivering a 4.3/5.0 CSAT score for our broker partners related to any portion of the HRIS BenConnect/BenAdmin platform.-Collaborated plan design/setups, with brokers, within Zenefits to ensure client benefits are managed appropriately within the system.-Root caused and communicated ~680 system bugs, limitations, and feedback to the appropriate engineering team for product improvements.-Worked closely with our Partner Success Managers to identify training gaps that should be addressed with our partners.
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Technical Support RepresentativeZenefits Oct 2016 - Aug 2018Tempe, Arizona, United States-Completed ~5,400 chat, email, and phone support requests, delivering a 4.3/5.0 CSAT, related to Benefits, Human Resources, and Payroll related inquiries to our existing clients.-Worked closely with internal engineering teams to seek timely resolutions to product bugs and platform issues.-Helped start and exceed KPI expectations for our Chat & Premium Customer Care Teams.-Helped develop KPIs and train our initial Triage Customer Care team.
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Store ManagerAbercrombie & Fitch Co. Jul 2015 - Oct 2016Chandler, Arizona, United StatesResponsibilities: -Led 2 assistant managers and 45-60 employees on all operations of the business: hiring, training, recruiting, rebranding merchandise periodically, store cleanliness, scheduling, collaborate with management team to creatively drive sales.-Developed assistant managers to understand, manage, and hold accountable employees to business metrics on the sales and inventory floor.-Delivered a vision, each quarter, on opportunities and strengths within the store.Accomplishments:-Exceeded projected goals for all quarters. -Completed multiple store walkthroughs with upper management.-Store increased sales by ~19 percent from the previous 2015 year.-2nd in sales growth, from the prior 2015 4th quarter, within the southwest region. (out of ~50 stores) -
Assistant ManagerAbercrombie & Fitch Co. Sep 2014 - Jul 2015Scottsdale, Arizona, United StatesResponsibilities:-Assisted the store manager with all functions of the business: Hiring, recruiting, scheduling, training, floor sets, management walkthroughs.Achievements:-Coordinated with building contractors while store was being remodeled. -Consistently met or exceeded my quarterly goals and responsibilities.
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Resturant ManagerMcdonald'S Corporation Jun 2005 - Aug 2014-Coached and led 7 to 13 employees, daily, on each shift. -Delegated training/normal operations of business to developing MITs.-Maintained and managed weekly cash management systems, audits, and performance write ups.-Coordinated Guest Services Department: Managed advertising and promotional displays.-Created and managed our hospitality policy, which established a crisis management fund to assist employees in a time of need.
Seth Wallace Skills
Seth Wallace Education Details
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3.5 G.P.A. -
2.5 G.P.A.
Frequently Asked Questions about Seth Wallace
What company does Seth Wallace work for?
Seth Wallace works for Rippling
What is Seth Wallace's role at the current company?
Seth Wallace's current role is Support Team Lead at Level.
What is Seth Wallace's email address?
Seth Wallace's email address is se****@****bie.com
What schools did Seth Wallace attend?
Seth Wallace attended Baptist Bible College, Ozarks Technical Community College.
What skills is Seth Wallace known for?
Seth Wallace has skills like Inventory Management, Cashiering, Retail, Customer Service, Time Management, Customer Satisfaction.
Who are Seth Wallace's colleagues?
Seth Wallace's colleagues are Max G., Nithesh P., Veronica T., Ayush Mishra, Katie (Boyle) Miller, Prateek Agrawal, Manisha Chowdhary.
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Seth Wallace
Austin, Texas Metropolitan Area3intel.com, intel.com, amd.com1 +140876XXXXX
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1duke-energy.com -
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