Operational lead for private clinics in UK, delivering travel vaccinations and additional services in nationwide network of pharmacies and flagship properties. Surpassed all probationary targets and greatly improved communication between team leads and group functions, receiving an award for finding creative solutions in the first six months. Revised structure for customer service, improving NPS and delivering on external review improvement initiatives. Improved churn rate for clinic teams and introduced cost saving measures to boost clinic utilisation and reduce staff cost while expanding opening hours to grow total revenue. Full control of P&L, delivering on forecast and building new reports. Achieving against cost control initiatives to support ambitious targets with £30k+ cost savings since January. Cultural bearer for staff development, delivering on HR functions expected from role and upskilling team leads. Streamlined IT systems and facilities maintenance to reduce pressure on clinics. Invited to join Extended Leadership Team for UK/DK/NL management group.

Reporting to Director – total control of all aspects of business catering company. Led on recruitment for staff in cafes and central kitchen. Accomplished initial marketing goals online and producing physical media which resulted in new local clients. Handled fleet maintenance and routing for drivers to improve overall efficiency. Simplified procurement and established new supplier relationships. Delivered staff appraisals and improved overall team cohesion. Surpassed probationary targets but started looking for a new challenge in a company with additional scope.

Continuous Improvement. Arranged appraisals and training goals for staff at the restaurant. Championed learning and growth opportunities within team through period of substantial growth. Lean Processes. Reduced single use items stocked at Hitchin restaurant to optimise storage and centralised ordering with primary site to ensure access to materials and improve ordering processes. P&L. Orchestrated total overhaul of staff schedule and headed up operation of the restaurant to reduce staffing costs in line with financial plan. Communication. Directly responsible for staff within the restaurant and worked between Harpenden and Hitchin sites, forging cohesive and effective teams in both locations. Steered teams to exceed customer expectations and fostered open and honest communication between subordinates and higher management. Logistics Management. Resolved supply chain issues for restaurant and replaced suppliers for Mediterranean foods, onboard with local ice cream supplier to reduce costs and improve sustainability. Quality Assurance. Enlivened staff by delivering training to stimulate sales and overall customer engagement. Surpassed local competitors on online reviewing platforms during tenure as manager and expanded restaurant services.

Continuous Improvement. Created standard operating procedures at Luton Airport and improved contracted service in terms of visibility and customer access to trolley vending system. Arranged staff appraisals and KPI's to monitor performance. Lean Processes. Identified waste and simplified staff schedule for Luton Airport contract ensuring savings of £23000 annually over three years. P&L. Ensured accurate financial reporting for Luton airport contract and supervised discussion of terms of service between new provider and all relevant stakeholders. Communication. Directly responsible for staff at Luton airport, forging a cohesive and effective team. Steered team to exceed customer expectations and fostered open and honest communication between subordinates and higher management. Logistics Management. Volunteered for further training on trolley and vending system repairs at Luton airport to ensure business continuity and accelerate fault diagnosis.