My responsibilities include but are not limited to: - SCCM (Packaging/Deployments/OSD/Baselines/policies/reporting)- Intune MDM (Apps, policies, Autopilot) - PowerShell / VB Script authoring for automation (REST / Graph API, AD, Installs/uninstalls, endpoint configs, GUI/Forms/html notifications, reporting). - Global Systems Administrator of: Windows 10/11 endpoint hardware standards / configurations / policies / security, Carbon Black Cloud platform.- Process / standards creation and Knowledge base documentation.- Interviewing and training of IT Professionals / Engineers.

Provided enterprise and OEM support of Fusion-io products.Supported Fusion-io hardware across Linux, Windows, ESXi OS platforms.Documented numerous tribal knowledge processes into easy to use KBs.Was able to cut support backlog in half after 1.5 monthsHelped train new hires on workflow and support processes

•Managing a National technical team on daily: performance, ticket workload, projects / initiatives, business relations, interviewing, and hiring of new team members for: Paypal Austin TX, eBay SLC UT, Stubhub Connecticut, and Stubhub San Francisco locations.•Created and Presented monthly reports on team metrics, project’s, and initiatives on a weekly basis to company management, executives, and global audiences that allowed for pro-active approaches to top issues.•Authoring VB based scripts to automate tasks, saving hours of employee resources and bringing enterprise support tasks/projects to more efficient rapid completion.•Exclusive technical support and business relations management in SLC to VP’s / VIP Executives / Directors resulting in a complete positive turnaround of VP/executive relations.•Maintained consistent metrics of 700 - 1,000+ issues resolved each month with an average customer satisfaction score of 4.95 out of 5.0, and average service levels of 98% or higher.•Configuration and deployment of HP servers, global real-time data communication system, and Ghost servers that improved server/communication infrastructure efficiency for the environment.•Managed PCs, and laptops remotely through the use of Dameware, Bomgar, RDP, Windows admin tools to efficiently support a 5 building campus.•Managed day to day projects / expansions, and re-location projects for Tier 2 support teams.•Created/maintained permissions, security groups, GPO’s, and exchange groups in Active Directory.•Maintained and administered back-end PBX systems with Avaya site administration for phone/voicemail system maintenance.•Front end support of company network system, and Cisco hardware.•Created and maintained knowledge base articles to a central KB system that improved issue resolution.•Created / maintained team based web sites and databases that improved efficiency with inventory tracking, asset tracking, and information sharing among the team.

• Co-founder and part owner of JMA Pro Systems.• Created and published the core business plan for JMA Pro Systems in conjunction with business partners.• Found investors and discussed our technical position in the market to sell ideas and business plan for funding.• Organized, managed, and coordinated field technical support team’s processes, and set sales teams goals.• Organized ordering processes and setup contract accounts with hardware/software vendors that allowed us to improve profit margins, decrease overhead, and improve our bottom line.

• Technical support Specialist for Microsoft 9x/ME operating systems.• Handled inbound front line technical support calls while providing customer service on behalf of Microsoft.• Consistently met daily and weekly performance metric goals