Seth Evans Email & Phone Number

Birmingham, England, United Kingdom

- Effectively plan, ensuring the most efficient use of resource across each department, supporting service delivery with the most cost-effective outcome.- Consistent communication between senior managers, department managers and stakeholders to provide the best solution and make recommendations to deliver the best outcomes for service.- In real time, update team members skill’s to effectively manage the flow of calls, to decrease wait times and put the most effective team members in the areas that need them.- Manage service on a day to day basis, optimising schedules where needed. - Accountable for the accuracy of information input within the diary management system, ensuring all data is kept up to date, conducting relevant internal audits as appropriate- Work closely with the wider Operational Planning team to complete future planning requests and Rota management where appropriate.- Challenge where appropriate the Operational Areas and front-line teams, ensuring accountability for performance related objectives such as wrap times, lunch times, adherence, and make sure behaviors are managed, ensuring any concerns/observations are feedback to the Team Manager.- Lead planning meetings with Stakeholders, capturing information in meeting including actions and decisions. Ensuring that these actions are distributed and updated.- Manage the email inbox and action any incoming emails from the wider business such as diary updated from team managers, meeting updates from senior managers or daily Rota changes from individual front line team members.- Update and collate data via excel spreadsheets and workforce engagement programs (WFM/WFO/Avaya) to effectively forecast call volumes and update planning systems where appropriate to deliver the most effective level of service.- Understand the nuances of call monitoring reports for both incoming calls and team members, updating without haste where necessary to ensure a consistent and effective level of service.

Birmingham, England, United Kingdom

- To provide consistently excellent customer service when handling customer calls and enquiries, and managing and prioritizing workload to complete associated tasks in a timely and efficient manner in line with company expectations regarding handling times.- Following and implementing company-wide protocols and procedures whilst handling calls and completing tasks, including GDPR.- Liaising with colleagues, management and support teams to problem-solve accurately and efficiently, thus demonstrating key skills in lone working but also working as part of a team.- Maintaining a high level of computer literacy (including standard Microsoft packages) and effectively navigating and using complex IT systems, as well as an ability to adapt quickly to company-wide changes in IT systems and usage.- A sound ability to decipher complex policy-specific details and to adapt to rapidly changing customer-facing situations whilst simultaneously navigating multiple documents, guidance notes and computer systems, thus drawing on sound organisational skills, an ability to remain calm in high-pressure scenarios and to multi-task.- Maintain and use an excellent telephone and e-mail manner, confidently, politely and eloquently conveying complex information about, for instance, individual insurance policies and broader company expectations and acceptabilities.- Taking a proactive role in the direction of the company as a member of the companies PRIDE network, taking on an ambassador role and actively pursuing the implementation of LGBTQ+ policies and procedures along with helping to plan pride events.

Birmingham, United Kingdom

Well practiced in office applications such as word, excel and Microsoft Navigation, as well as video conferencing applications such as Microsoft Teams, zoom & Skype;- Ability to successfully execute the management of meetings and workshops, compiling the attendees and contacting them to arrange conferences, dates & times, planning the location of the meetings in regards to internal or external office space, keeping a log and sending out via post or email correspondence needed for said meeting or workshop. Managing expectations of my senior management by pre-empting the amount of refreshments needed, and execute where appropriate;- Take minutes in meetings where appropriate, re-type and organise and send out to management;- Arrange and execute conference call on a weekly basis, with the executive teams, then take the data gained from these meetings to compile trade reports and negative stock reports;- Calendar & diary entry for Mr Basford and other members of the executive team;- Strong management skills;- Ability to think on my feet and take direction from upper management & other members of the team, very organised individual, able to mange my own workload, can self manage, & don’t require constant direction;- Proficient in dealing with accounts and able to book travel & accommodation, both nationally & internationally, whether that be booking hotels in Milan for fashion week, or meetings in Birmingham with potential new clients.

Birmingham, United Kingdom

- To provide and maintain a high standard of customer service in the Showroom;- to ensure new team members are supported in realising their role through training and development;- organise, direct and deploy team members to achieve maximum productivity, ensuring that they are aware of, and are carrying out, their duties, assisting them to do so, and helping them achieve their personal goals;- using my design skills to aid and assist clients with their interior design requirements and see their interior projects through to fruition;- organise the shift rota on a monthly basis;- motivate and direct team to achieve individual and Showroom KPIs, as set by the company;- co-operate with and support Senior Management in all aspects of the departments operation;- assist with the organisation, planning and running of the Showroom’s press and marketing endeavours, such as organising and hosting private events for clients and VIPs, events requested by Head Office, launching promotions and seasonal public relations, all with a view to driving footfall and brand exposure;- work with, and independently, from the company's Head of Marketing, as well as the Marketing Agency, to ensure the events run smoothly;- to take on additional responsibility and respond to Customer queries or complaints as part of the Showroom’s management team;- creating a culture of exceptional customer service at all times in all situations;- creating a culture of praise and a positive working environment by incentivising and rewarding Showroom staff;- retain efficiency and professionalism under pressure, both individually and as part of a team, to ensure all tasks are completed with attention to detail and competence.

Birmingham, United Kingdom

Developing the company’s new brand identity to better represent them in their marketplace and to aid potential customers in understanding the company’s philosophy, aims and services;- to re-launch their brand at the Autism Show (a major industry event in London), an event that I planned, designed and oversaw, enabling them to increase company awareness and reach new clients, thereby increasing their exposure, solidifying their position in the market and creating networks with other providers in the sector;- designed and managed the company's website and social channels, to better reflect their brand identity;- designed, planned and ran social media advertising campaigns, targeted at specific demographics through Facebook and Instagram, which resulted in increased brand awareness and client growth (the largest the company had seen to date);- evaluating customer and business needs by creating a client profile and researching the company’s demographic’s needs;- worked with the web development and copywriting team to better represent the brand on its website and SEO search ability on Google;- demonstrated, through strategic marketing plans, both on- and offline, to drive clients to the website and ultimately to increase sales;- ran a SurveyMonkey campaign to better understand the company’s existing and potential market, in order to advise the brand on the directions they should take going forward, with new and improved services;- gaining a better understanding of the current employees and how they work, to help the brand with an entirely new training strategy and employee training programme with a view to delivering excellence and enlarging the company’s client portfolio;- contacted local and national papers and magazines for advertising space;- managed to get a full page spread in Autism magazine for the brand’s profile;- managed marketing budgets and return on investments.

Birmingham

Responsible for achieving individual sales targets and motivating the team to achieve store plans;- building a close and strong relationship with customers to encourage return business;- responsible for locking up and opening the store as a designated Key Holder (this role included being available outside trading hours to respond to emergencies/security issues);- cash management, including cashing out tills at the end of the day, filling out and submitting financial reports and banking cash (thus trustworthy and reliable when dealing with large sums of money);- overseeing G4S cash collection;- conflict resolution and problem solving skills, developed whilst dealing with customer complaints, returns and exchanges and general queries;- responding to email correspondence from head office and solving external problems in a timely and effective manner;- liaising with the buying team to ensure stock levels are managed effectively to ensure we can provide the best possible stock package for customers;- liaising with other branches to ensure the store was not missing any opportunities, and to learn more about the Versace customer to improve our service to our own customer — by, for example, arranging stock transfers in order to satisfy customer requirements;- aiding stock loss prevention in numerous ways, including liaising with the Stock Control team and managing the salesroom team to ensure the store is sufficiently covered to help prevent theft;- assisting with the Managers’ report, by feeding in daily and weekly sales figures and collating and reporting on company-issues sales reports;- managing the sales team when the store manager is out of the business;- calmly and diligently dealing with unexpected but serious issues, such as till faults, flooding or security issues;- collaborating with the Bullring facilities services to ensure compliance with fire alarm and security systems.