In Primary Role as LabTech Administrator: - Created and Managed Templates, Alerts and Monitors - Wrote Custom Scripts to Automate Bulk Tasks - - Software Installation/Uninstallation - - Workstation Setup/Configuration - - Data Gathering (eg. Path and Size of typically Redirected Folders) - Managed Integration with ScreenConnect and ConnectWise's Ticketing SystemOrganized and Managed Projects for: - - New Servers & Server Migrations - - New Workstations & Workstation Migrations - - Email Migrations to Office 365 (for 15-300 Users)In Day-to-Day Tech Role: - Worked with Clients to Troubleshoot and Resolve Issues in a Courteous and Efficient Manner - - Network Issues - - Server/Workstation Issues - - Password Resets - - New User Setup - - Web Hosting/Registration/DNS Issues & Migrations - - Security Breaches such as Hacking/Email Spoofing/RansomwareInternal Day-to-Day: - Worked to standardize Documentation within our Ticketing System to keep track of - - Improtant Data regarding Subscription Services and their Renewals - - Hardware Information (such as IP Addresses/MAC Addresses/Service Tags/etc) - - Credentials for Managed Devices/Service Accounts - Created Reports for Billing and Pre-Project Data Gathering to provide more accurate estimates, and a more efficient approach for Deployment.Configured/Managed/Troublshot Clients in Windows Environtments with - 10-300 Users - Windows Server 2003 - 2016 - - Active Directory Domains - - File and Print Sharing - - Exchange 2007 - 2013 (as well as Office 365) - Windows XP - Windows 10 - Microsoft Office 2003-2016 (OEM as well as Office 365) - SonicWALL Routers/SSL VPN Devices - StorageCraft ShadowProtect & Veeam Backup SolutionsProficient in: - ConnectWise Manage, Automate (LabTech), and Control (ScreenConnect) - Microsoft Excel and MySQL (for Data Gathering and Reporting) - PowerShell - SkyKick (for migrating to Office 365 and for backing up 365 Mailboxes)

Provide IT Solutions and infrastructure management/maintenance for Dental, Endo/Ortho/Pedo/Periodontal, and Oral/Maxillofacial Surgical offices.- Installation of proprietary Practice Management Software- Sensor and intraoral camera driver management- Build and maintain network (in compliance with HIPPA)- PC optimization- Facilitate and manage the data backup, retrieval, and security (in compliance with HIPPA)

Handled all electronic filingBuilt a master index of files and documents/templates to facilitate the move to a server.Did regular cleaning/repair/troubleshooting on all office PC's.

Built and maintained Firm's intranet with SharePoint.Performed regular upgrades/maintenance on all PC's, fax machines, and printers/copiers.

Handled hundreds of thousands of files; documented their status and location in the tracking software, and in personal reference spreadsheets; trained new employees as well as co-workers in the implementation of the document-imaging system; worked with IT to troubleshoot/fix any problems with the new software and system procedures; resolved inefficiency in preparing files for imaging, as well as in the actual imaging; worked with the mail-room; organized, documented, and stored 4,000 boxes of inactive files on-site.