Seth Bagdanov Email & Phone Number

Fresno, California, United States

- Conducted ongoing vulnerability scans and assumed breach manual penetration tests for over 70 small and medium businesses.- Analyzed vulnerability scan findings, identified mitigation strategies, and followed change management processes to implement effective solutions on 225 servers.- Partnered with over 70 companies to develop methods to integrate cybersecurity best practices and nurture a healthy security posture.- Developed, reviewed, and implemented information security… Show more - Conducted ongoing vulnerability scans and assumed breach manual penetration tests for over 70 small and medium businesses.- Analyzed vulnerability scan findings, identified mitigation strategies, and followed change management processes to implement effective solutions on 225 servers.- Partnered with over 70 companies to develop methods to integrate cybersecurity best practices and nurture a healthy security posture.- Developed, reviewed, and implemented information security policies and procedures spanning 2000+ endpoints.- Planned and executed ongoing security patch management, resulting in bringing nearly 95% of endpoints current on updates within two months.- Managed and configured antivirus/EDR solutions and tuned rules and policies for 2,000 endpoints.- Engineered, implemented, and secured cloud services including Microsoft 365, AWS, GCP, and Rackspace for 20 companies, aligning to their IT infrastructure roadmap.- Leveraged scripting to automate alert response and repetitive tasks to improve operational efficiency by 15%.- Developed clear and concise technical reports, procedures, and "How To" guides, resulting in a 60% drop in related tickets within one week.- Demonstrated strong teamwork and people skills in a collaborative department, maintaining 0% turnover in two-and-a-half years. Show less

Fresno, California Area

- Performed NOC alert investigation, triage, mitigation, event tuning, and automation for over 2500 endpoints.- Spearheaded security incident response operations and root cause analysis to respond to 20 ransomware incidents and restored normal business operations within 24 hours.- Proficient in configuring, managing, and supporting routers, next-generation firewalls, servers, switches, load balancers.- Deployed, monitored, and managed RMM platform with 2,000+ endpoints to ensure… Show more - Performed NOC alert investigation, triage, mitigation, event tuning, and automation for over 2500 endpoints.- Spearheaded security incident response operations and root cause analysis to respond to 20 ransomware incidents and restored normal business operations within 24 hours.- Proficient in configuring, managing, and supporting routers, next-generation firewalls, servers, switches, load balancers.- Deployed, monitored, and managed RMM platform with 2,000+ endpoints to ensure hardware and network performance.- Effectively communicated technical concepts to non-technical clients, facilitating understanding and collaboration through 20+ multi-server migrations and projects.- Proven record to complete projects with competing deadlines on-time while maintaining flexibility in response to shifting priorities.- Provided advanced technical support as Tier 1 & 2 escalation point to resolve all local and remote server hardware, software, and networking issues for over 100 unique organizations. Show less

Bakersfield, California Area

- Provided Level 1 and Level 2 Help Desk end user support as it relates to the set-up, configuration, deployment/installation, repair, updating/patching, and maintenance of endpoint hardware (PC’s, Macs, laptops, printers, etc.) and other equipment (personal mobile devices) for 15 users.- Developed security policy and conducted user training to eliminate nearly 100% of malware infections after three months.

Remote

- Provided phone and remote support for computer issues and worked with the clients to resolve issues in a timely and efficient manner.- Created graphic design projects including social media, photo editing, and web design.

Bakersfield, California, United States

- Delivered quality customer service and developed relationships with multiple department leads, resulting in work orders explicitly requesting me by name.- Utilized time management and task prioritization in a fast-paced environment to accomplish multiple deliverables with competing and conflicting timelines.- Prepared food and beverages for board of directors meetings, review boards, surgeon luncheons, and other senior staff meetings and trainings.

Bakersfield, California, United States

- Brought facility within budget for the first time in two years.- Filled three outstanding open positions and trained new staff.- Organized facility and implemented cleaning procedures, bringing health inspection grade from B to A.- Prepared food, purchased, and received inventory for 100 residents daily.

Hume, California, United States

- Trained 8-12 inexperienced seasonal staff on cooking procedures and health code in three days.- Managed staff to prepare food for 4,500 guests per day.- Recorded inventory and coordinated with purchasing manager to maintain appropriate inventory.

Santa Barbara, California, United States

- Transported, setup, operated, and repaired audiovisual equipment for events up to 5,000 guests.- Diagnosed and repaired computer software, hardware, and peripherals.- Coordinated with faculty and guests to insure the proper equipment was available on-time for the event.