Seth Boone Email & Phone Number

• Replaced over 10,000 hours of work per year through a combination of SharePoint workflows and RPA processes• Conducted discovery sessions with the vice president of every business unit in the organization to identify opportunities for process improvement and future process automation• Mentored coworkers on process design and leveraging technology to create efficiencies• Redesigned our SharePoint based intranet increasing adoption and usage through strategic partnerships with departments throughout the organization• Partnered with the Application Development, Fraud, and Dispute teams to design and develop a start to finish claim submission and management solution. The solution touched our online banking, core banking, SharePoint, and RPA systems

• Designed and taught a gamification and a mobile applications workshop for 30 IT teammates• Selected by CIO to design, develop and launch a solution to simplify the process for mortgage applications to provide required documentation across the mobile and web channels in 8 weeks• Co-developed and lead training for 50 mortgage specialists on using the new mortgage document system that we developed and launched• Mentored three teams of high school students in-person and virtually on developing business plans, presentations, products and monetization strategies for the Next Generation Tech competition• Prioritized, assigned and communicated the technical aspects of developing GTE’s first fully featured mobile banking application with 6 co-workers and 8 members from our business partner’s team• Updated our custom Windows service to send Push and SMS notifications to our mobile app users• Designed a functional mockup for a new Direct Deposit process in our Online Banking website• Researched and wrote a mobile standards document for developing mobile websites and applications• Championed SharePoint and provided basic training to IT co-workers. I worked with the Project Management team to setup a project management site to improve our project management processes.• Presented my vision for SharePoint at GTE to our CIO and AVP of Development

Tampa, Fl

I am helping GTE Financial increase member and employee engagement through the use of game thinking and game mechanics.

St. Petersburg, Florida Area

* Technical lead on an initiative to upgrade our Business Process Management and ticketing system. * Collaborated with leaders from the entire organization to design and implement PSCU’s Service Management system/Service Catalog. * Planned and migrated our reporting services from a single server to a multi-server environment. * Designed and taught the curriculum for a How to Use Team Foundation Server class and How to use OneNote to collect knowledge. * Created a Knowledge Management system using Microsoft OneNote that my team quickly adopted. The system has more than 150 articles while only being online for 3 months. * Designed, developed and implemented improved business processes for multiple business units using our business process management platform, .Net, JavaScript, CSS and Powershell. * Mentored two junior developers on user interface design patterns and development best practices.

St. Petersburg, Florida

• Facilitated group sessions for internal and external stakeholders ranging from analysts to C-Level executives. Wrote and distributed key insights and actionable information to the participants.• Designed the curriculum for multiple courses including SQL Server Reporting Services and PSCU’s B2B mobile application. Taught my courses to more than 200 PSCU and credit union employees.• Prototyped a new analytics dashboard using HTML, CSS, Google Charts and Justinmind Prototyper.• Collaborated with teammates to develop the 2013 and 2014 roadmap for our mobile strategy.

St. Petersburg, Florida

• Led a team to install, configure and customize an ITIL based business process management system. • Designed and taught the curriculum on how to use our new business process management system to more than 350 PSCU and credit union employees.• Taught myself SQL Server Reporting Services because I identified our future need for this skill while we deployed the new business process management system.

St. Petersburg, Florida

• Awarded IT Change Manager role where I helped select a change management solution to replace our in house solution. Reduced the time required to review planned changes by one week.• Mentored co-workers in developing technical and communication skills.

St. Petersburg, Florida

• Provided technical support to PSCU employees, credit union employees and credit union members.• Took initiative to redesign the Response Center knowledge base using a new SharePoint platform. Reduced average call handling time by 60 seconds because analysts were able to search for solutions.

St. Petersburg, Florida

• Provided a broad range of web design and development services to private clients using various technologies including HTML, CSS, Javascript, WordPress, PHP, jQuery and jQuery Mobile.

Mba, Business

B.S., Management Information Systems