Seth Boone Email & Phone Number

• Replaced over 10,000 hours of work per year through a combination of SharePoint workflows and RPA processes
• Conducted discovery sessions with the vice president of every business unit in the organization to identify opportunities for process improvement and future process automation
• Mentored coworkers on process design and leveraging technology to create efficiencies
• Redesigned our SharePoint based intranet increasing adoption and usage through strategic partnerships with departments throughout the organization
• Partnered with the Application Development, Fraud, and Dispute teams to design and develop a start to finish claim submission and management solution. The solution touched our online banking, core banking, SharePoint.

• Designed and taught a gamification and a mobile applications workshop for 30 IT teammates
• Selected by CIO to design, develop and launch a solution to simplify the process for mortgage applications to provide required documentation across the mobile and web channels in 8 weeks
• Co-developed and lead training for 50 mortgage specialists on using the new mortgage document system that we developed and launched
• Mentored three teams of high school students in-person and virtually on developing business plans, presentations, products and monetization strategies for the Next Generation Tech competition
• Prioritized, assigned and communicated the technical aspects of developing GTE’s first fully featured mobile banking application with 6 co-workers and 8 members from our business partner’s team
• Updated our custom Windows service to send Push and SMS notifications to our mobile app users

Tampa, FL

I am helping GTE Financial increase member and employee engagement through the use of game thinking and game mechanics.

St. Petersburg, Florida Area

* Technical lead on an initiative to upgrade our Business Process Management and ticketing system. * Collaborated with leaders from the entire organization to design and implement PSCU’s Service Management system/Service Catalog. * Planned and migrated our reporting services from a single server to a multi-server environment. * Designed and taught the.

St. Petersburg, Florida

• Facilitated group sessions for internal and external stakeholders ranging from analysts to C-Level executives. Wrote and distributed key insights and actionable information to the participants.
• Designed the curriculum for multiple courses including SQL Server Reporting Services and PSCU’s B2B mobile application. Taught my courses to more than 200 PSCU and credit union employees.
• Prototyped a new analytics dashboard using HTML, CSS, Google Charts and Justinmind Prototyper.
• Collaborated with teammates to develop the 2013 and 2014 roadmap for our mobile strategy.

St. Petersburg, Florida

• Led a team to install, configure and customize an ITIL based business process management system.
• Designed and taught the curriculum on how to use our new business process management system to more than 350 PSCU and credit union employees.
• Taught myself SQL Server Reporting Services because I identified our future need for this skill while we deployed the new business process management system.

St. Petersburg, Florida

• Awarded IT Change Manager role where I helped select a change management solution to replace our in house solution. Reduced the time required to review planned changes by one week.
• Mentored co-workers in developing technical and communication skills.

St. Petersburg, Florida

• Provided technical support to PSCU employees, credit union employees and credit union members.
• Took initiative to redesign the Response Center knowledge base using a new SharePoint platform. Reduced average call handling time by 60 seconds because analysts were able to search for solutions.

St. Petersburg, Florida

• Provided a broad range of web design and development services to private clients using various technologies including HTML, CSS, Javascript, WordPress, PHP, jQuery and jQuery Mobile.

Mba, Business

B.S., Management Information Systems