Seth Little Email & Phone Number

Greater Seattle Area

Reporting to the CEO, responsible for leading all aspects of this high-grade, ‘zero-to-landfill’ recycling MRF (Material Recovery Facility) including sales and business development. Directly manages 4 direct reports, with 60 employees across 6 departments and an annual operating budget of $7M. Oversees 6 recycling collection services: certified on-site document destruction, front & rear load dumpster, tote/cart, bail route, stage trailers, and roll-off drop bins.• Created a sales and marketing team to include bidding on contracts expanding the strategic market position and which increased the recurring customer base by 107 in 2022. • Implemented a freight and transportation costs analysis process for each new and retained account to ensure the cost-effectiveness of the services provided which stabilized the client base related to revenue. • Partnered with global commodity traders to develop a bidding process for finished commodities which increased diversification and created a profitable new client base. • Successfully negotiated a service fee structure for a previously free service which drove profitability through increased service fees from $575K in 2018 to $3.3M in 2022. • Led the acquisition of a local commercial recycling business which created a 100% increase in volume and throughput of marketable materials.• Improved employee retention by creating job descriptions and position benchmarks with a competitive wage and benefits program.• Reduced expenses by the consolidation of shifts resulting in a savings of $15K a month in operational costs without reducing labor output.• Made capital improvements in replacing vehicles, which despite an increase in maintenance cost improved overall profitability from a loss of $500K in 2019 to +$1.7M in 2022.• Led the systemwide overhaul of processing equipment which improved processing efficiencies and increased throughput by 100% while expanding product capabilities and finished product quality.

Greater Seattle Area

Promoted to manage all sales for day-to-day activities servicing account holders, coordinating new and existing regional and national accounts with a focus on client satisfaction, revenue optimization, and account growth. Demonstrating a commitment to excellence, achieved a remarkable 30% increase in total tons, demonstrating a significant contribution to the company's overall growth and success.• Created a first-time document destruction division by obtaining all certifications and equipment necessary, resulting in increased revenue of $360K. • Conducted comprehensive research, conceptualized, and implemented an advanced customer management software system that optimized the bill pay and route management processes, significantly enhancing data collection, billing, online payment options, business insights, and team productivity. • Successfully obtained new accounts through creating service proposals and competitively bidding on contracts which increased service areas 300 miles to over 8000 sq miles. • Utilized my extensive knowledge of the current account portfolio to offer a solution-focused approach, effectively addressing customer requests and complaints, and ultimately ensuring customer satisfaction and account retention.

Greater Seattle Area

Assumed full responsibility for managing all aspects of route assignments, including planning, distributing, and monitoring productivity and efficiency. Managed the performance, time, and attendance of all drivers and the CDL training program, including providing instruction to students. • Trained potential CDL drivers to federal DOT specifications obtaining a commercial Class B, airbrake and passenger endorsements to help build the company workforce.• Led weekly safety meetings and monthly drivers’ meetings and monitored and audited pre- and post-trip inspections ensuring that all company vehicles met DOT safety regulations.• Developed workforce proficiency by providing performance evaluations to each employee, strengthening the team competencies and improving the quality of services provided.

Greater Seattle Area

Selected as the CDL Class A and recycling subject matter expert (SME), to provide CDL training for all drivers to ensure appropriate skill-levels and regulatory compliance. • Delivered CDL training for all new hires which ensured compliance with federal DOT specifications, commercial Class B, airbrake and passenger endorsements, equipment/truck operations, routes and paperwork necessary to complete their prospective certification and ensure competency levels. • Partnered with Sales and Route Manager, as the recycling SME, to establish effective criteria for new client accounts, which improved route optimization and increased efficiencies by reducing driver challenges and minimizing damage to customer property and the fleet. • Selected as a Floater to provide coverage for team members across all customers routes and any equipment to ensure 24/7 coverage for all recycling services.

Greater Seattle Area

As the key liaison to multiple clients, responsible for providing professional, reliable, and on-schedule recycling services while safely operating a recycling collection truck. Collected, loaded and delivered waste and/or recycling materials to appropriate landfills, recycling centers, transfer stations or other specialty facilities.