Seth Collier Email & Phone Number

• In my role as Sr Branch Manager, I'm responsible for overseeing and coordinating all operations, business development and sales strategies for branches with $75M or more in deposits within the North Shore Market.Focus.
• Talent acquisition, training and development
• Develop and implement sales strategies to improve productivity and sales performance in efforts to achieve/exceed scorecard targets
• Play a vital role in developing action plans to ensure continued branch growth
• Actively involved with local organizations and chambers to expand the Byline brand
• Expand community footprint by identifying and partaking in events to drive new relationships

• Manage a financial center for Chicago North Shore Market
• Focus on innovation and driving deeper client engagement within branch systems and procedures
• Consistently monitor risk and compliance knowledge within market and identify learning gaps
• Focus on driving appointment based client interactions while leveraging CRM and training market team for proper service and delivery

Vernon Hills, IL

Managed Credit Card Operations department and Project Delivary to achieve SLAs, provide frontline support and achieve department goals and KPIs.Responsibilities included:∙ Developed team to provide excellent service and support for members and internal employees plus maintain high quality standards. ∙ Led team to meet and exceed service level standards.

Gurnee, IL

Lead a team of 8 Personal Bankers/Loan Officers. Main tasks included running all operations, member experience, and training the branch team. Implemented monthly internal promotions to increase loan production which resulted in leading the market. Increased branch NPS (Net Promoter Score) to 100% for three out of four quarters. Assisted with the launch of.

Lake Bluff, IL

I was in charge of all branch operations, such as scheduling, daily controls and mentoring the teller staff. Also, I managed and coached the teller team staff and made sure a great customer experience was delivered each and every day. I served as the Diversity Council Representative for the branch and worked with the district/market on making sure that was.

Lake Forest, IL

Worked with mentoring the teller staff and balancing cash levels.

Gurnee, IL

I was in charge of 8 retail locations, making sure my team leads were giving a great guest experience and that my locations were properly stocked, floor sets were completed, and we were meeting our revenue goals. During this time I was able to generate more sales in our Water Park location than in park history, Also, I was the Retail Department HR lesion.