Seth Gilmore Email & Phone Number

Palo Alto, Ca, Us

Manchester, Nh, Us

Reported directly to President/COO to operationalize the back office, with a particular focus on using “low code” tools and platforms to develop systems and processes that standardized procedures, mitigated repetitive work, and supported the firm’s rapid growth and productivity while minimizing FTE expansion.- To reverse low compliance rate, developed internal application for managing “outside business interest” disclosures from 190 employees, reducing admin overhead by 50% and increasing compliance 85%.- Established and curated web-based internal communications “hub” to improve workflow and communication between departments and people; eliminated $45K software cost annually.- Directed data analysis team in development of Tableau-based dashboard to provide C-Suite and investment committee members with live data on firm’s 26 funds and internal OKRs.- Rebuilt employee onboarding/offboarding processes to streamline procedures, reduce steps, and ensure employee readiness on day one; increased overall efficiency by 30%.- Directed $3M+ buildout budget in development of three new corporate offices and managed daily operations and $3.6M annual budget for six company offices.

Directed all operational aspects of his campaign in the state of Utah and advised national leadership on overall operations strategy, communications, and technology.- Revised reimbursement process and instituted new communications platform for adoption campaign-wide.

San Francisco, California, Us

Prepared company for rapid growth phase by professionalizing and systematizing the production and distribution systems, with a focus on technology adoption, customization, and implementation. - Rebuilt fulfillment system from ground up, including the development of customer portals that minimized ordering friction, increased average order size 45%, and improved customer retention rate 30%.- Streamlined production process to maximize use of existing resources, accurately forecast sales and manufacturing needs, and mitigate waste, resulting in 25% input cost and labor reduction.

- Built internal operating system that reduced central office FTE requirement by 60%.

Seattle, Wa, Us

Directed all operational aspects of a rapidly growing startup organization with five locations.- Created new systems for the company, from concept to implementation, including production, procurement, distribution, P&L, human resources, and customer service.- Developed company intranet and standardized 40+ forms, reducing communication errors by 30%.- Reduced costs by 20% by adopting and implementing lean operations principles.

Santa Clara, California, Us

Advised Director of Products & UXD (Mobile and Wearables) on potential acquisition targets, partners, and internal development opportunities; drafted roadmap for mobile group’s innovation strategy and mobile data connectivity solutions.

Partnered with founders to design business concept and product offerings. 42Floors was subsequently accepted into Y Combinator and acquired by Knotel in 2018.

New York, Ny, Us

Project Manager, News Technology:Spearheaded newsroom’s transformation to become fully web-capable, standardizing procedures and managing implementation of the new technology support structure.- Redesigned training program to acclimate 1200+ journalists to computer-based editing system, reducing training calendar by three months while boosting positive employee feedback to 95%.- Cut call center complaints by 90% through development of user-friendly web-based applications.- Pioneered newsroom’s first online organizational hub for Hurricane Katrina disaster.Project Manager, Executive Editor’s Office: Special assistant to the Managing Editor. - Facilitated newsroom response to 9/11 attacks, establishing off-premises emergency newsroom for future disasters.- Reduced $385K budget 24% by managing usage and negotiating contracts with wireless carriers.Supervisor, Newsroom Support Staff: Responsible for assembling, directing, and mentoring staff of 110 news assistants.- Eliminated 96% of scheduling mistakes and 90% of labor disputes to achieve 70% reduction in annual overtime costs.- Developed database so new employees could learn their jobs quickly; reduced training times for 30+ jobs by 50%.

Assisted playwright Tony Kushner, National Medal of Arts winner, author of "Angels in America" (Pulitzer Prize, Tony Award), "Munich" and "Lincoln" (both nominated for Academy Awards).

Master Of Business Administration (Mba), Entrepreneurship & Technology

Bachelor Of Arts (B.A.), Philosophy