Seth Ditchcreek Email & Phone Number

Shanghai, China

Shanghai, China

On a day to day basis I am focusing on the following:• Teaching A-level Business Studies (9609) Classes• Teaching IGCSE Economics (455) Classes• Teaching an IGCSE Business (450) Classes• Preparing class plans, presentations, worksheets, and exams When needed, I also do the following:• Teach University Interview Preparation classes for A-level students apply to Oxbridge• Teach IELTS Speaking practice classes to A-level studentsI'm always looking for ways to upskill myself and improve my teaching• I attend trainings from Cambridge to further improve my skills and subject knowledge• I attend short technology courses to expand my knowledge in coding, AI, and blockchain

Shanghai, China

Shanghai City, China

Helped to bring the Wall Street English standard of learning excellence online.In order to accomplish this, I • oversaw the China and remote teaching teams• worked with Marketing to continually improve our eCommerce offering• led the vendor management for our external teams• collaborated with the Online Trainer on streamlining our on-boardingIn 2020, I led my team to help Wall Street English China overcome the challenges posed by COVID19. • led remote training for center based teachers to teach online• released an offering for new class types, improving the online experience for students• assisted our vendors to switch to work-from-home setups during their lockdowns• ensured a stable class offering for all WSE students in China.

Shanghai City, China

• Interview and hire new members of the Online Service Team• Observe, give feedback and give training to all members of the Online Service Team• Ensure the Online Service Team maintains Student Success KPI's as set by the National Director.• Maintain the teaching standards of Wall Street English• Plan and schedule classes and events for the students to meet their scheduling demands• Create new and innovative ways to deliver outstanding service to our students

Shanghai City, China

• Interview and hire new members of the Service Team• Observe, give feedback and give training to all members of the Service Team• Develop and deliver trainings to Service Team staff based on the needs of our center.• Hold a regional level KPI training for staff moving to management positions• Oversee the development of Service Team staff to prepare them for promotions• Assist the Center Director with managing the operating costs of the center.• Manage student contract details and suggestions through SalesForce.com• Use NPS to gauge students' feeling of our service and make corrective action plans on the outcome.• Ensure the center maintains Student Success KPI's as set by the National Director.• Maintain the teaching standards of Wall Street English• Plan and schedule classes and events for the students to meet their scheduling demands• Handle and solve complaints related to service or the center in general• Create new and innovative ways to deliver outstanding service to our students

• Maintained the teaching standards of Wall Street English• Observed and gave feedback to all members of the teaching staff• Coordinated with the Service Manager and Center Director to plan activities• Assisted students with their problems and help them achieve their goals• Created and implemented new lessons using the Interactive Whiteboard

• Taught 30 lessons per week to students of various English levels• Created and implemented English Corner topics 3 times a week• Assisted in the planning and follow through of theme parties• Updated and modified current Social Club class curriculums• Planned and taught the first Wall Street English Writing Club• Finished Service Manager training and continued to attend followup sessions.

Shanghai

What is "Digital Classroom"?Digital Classroom a bespoke online classroom for Wall Street English that brings together the latest technology to create a student centric platform.As the Product Owner, I have...• researched the needs of both teachers and students• represented the business owners and stakeholders to the development team• built, refined and groomed a backlog of feature stories• completed simple A/B Testing of features• run a successful MVP Pilot with real students in real classes• run a successful Online-only Pilot for WSE Franchises outside of China and I continue to..• stay aware of developments in the field of online education• release updates of our mobile apps• work towards General Availability • update and refine the product vision

• Created lessons focusing on daily business English• Critiqued the students’ spoken English• Assisted the students in using their soft skills• Used Moodle to administer tests and track the students’ progress

• Taught buiness English to beginner and intermediate students• Prepared each lesson weekly, matching the company’s needs• Used Moodle to administer tests and track the students’ progress

• Responsible for hiring and training foreign teachers• Developed a curriculum to match the Happy Marian books and English Clubs• Formed and refined a placement test based on the learning levels of Happy Marian• Standardized the teaching methodology at Happy Marian• Gave promotional lessons to possible students• Taught adult English lessons at Round Table Academy, a partner company

• Taught various levels of conversational English to students of all ages• Each week consisted of 40 lessons, both adults and children• Completed kids training in order to teach children ages 3 ~ 12• Trained to teach International Business to students

Ipgce, Education

Ma, International Studies

Tefl, English As A Second Language Education

Ba, Economics

Activities and Societies: Tau Kappa Epsilon, The Bachelor, Board of Publications, The Bookstore, IFC