• Collaborated with the Market Liaison Team, clinical program owners, and market contractors to alleviate and manage provider abrasion using limitations and claims management• Analyzed and reported on financial savings data within Power BI to determine the impact of provider limitations• Conducted training sessions for new vendors and department associates on how to use the limitations system, request a limitation, reading global limitation reports, and the Limitations Team responsibilities

• Supported the Medical Provider Review team with Medicare claims processing for Humana’s Retail segment• Processed an average of 14.11 claims per hour while maintaining 100% accuracy on monthly audits• Gained proficient knowledge in a variety of Humana systems including CAS, CGX, CIS, and RxNova• Exceeded 79% productivity goal while balancing claims, overtime, engagement, and developmental activities

• Informed current and incoming students about campus housing during promotional events• Coordinated with other ambassadors to develop new promotional events for students

• Reported documentation of chapter operations and involvement to the University of Kentucky and Theta Chi HQ• Operated all Theta Chi social media accounts and social media engagement to increase awareness• Prepared materials and documents for presentation before any meeting

• Organized a weekend formal for 250+ people including event space, hotel rooms, and catering

• Created engaging content for company social media accounts each week through Facebook and LinkedIn• Attended Kentucky School Boards Association annual trade show to promote company products and services• Organized trade show materials, sorted current account files, reviewed plans with co-workers, and installed marketing displays around the offices

• Developed company overview content for social media pages via LinkedIn and Facebook• Assisted in digital marketing for car dealerships by adjusting ad campaigns in Google AdWords and Microsoft Excel• Provided feedback for client landing pages, microsites, and emails