Seth Wilson Email & Phone Number

Kansas City, Mo, Us

Tulsa, Ok, Us

Tulsa, Ok, Us

Colorado Springs, Co, Us

Colorado Springs, Co, Us

Conduct on-going project meetings.Create an environment of team spirit and excitement around what is being delivered.Proactively resolve conflict between people and if needed escalate appropriately.Responsible for time boxed sprint planning and execution.Gather and disseminate project information, documenting team agreements, sprint plans, release plans, and retrospectives.Monitor backlog tracking, burn down metrics, velocity, and task definition.

Waltham, Ma, Us

Overland Park, Kansas, Us

Digital Signage Product Owner for Sprint’s Next Generation Retail concept stores. Created a new interactive shopping experience for Sprint’s prototype Next Generation Retail stores, by integrating interactive touch screen displays with specially designed web content.Replaced paper front window posters with digital signage displays which rotate messaging to attract and engage customers. Designed Interactive Digital Fact (Price) Tags which displayed Pricing and key information on store products, and decreased store labor by 5% during Planogram changes. Defined Epics, Themes and Product Features. Groomed Project Backlog into granular user stories.Prioritized and sequenced the Backlog according to business value and return on investment. Provide knowledge and direction to Scrum team members during daily standups. Collaborated with the team members to define Acceptance Criteria for each committed user story.Led planning for the team for each two week sprint and eight week Potentially Shippable Increment.Presented demo’s to stakeholders to ensure progress alignment with business expectations.-- Business owner for IT relationship for development & production support of Scala (Digital Signage platform), Virtual Queue and all customer facing systems and technology.Subject Matter Expert, provided direction to IT and UAT groups for application & hardware certification and testing.Business owner for deployment planning and execution to coordinate IT and external vendor resources.

Overland Park, Kansas, Us

Digital SignageCreated Virtual Queue display for use in Sprint Retail stores which help decrease customer wait time and raised customer satisfaction. Managed vendor providers, negotiated Statement of Work for Digital Signage projects to save $50,000 year on going.Administered digital content management of Digital Signage for 1100 Retail Stores, and special venues.Online Appointment SchedulingSaved $525,000 annually by replacing legacy floor traffic queuing system with a Web based appointment management system provided in a vendor SAAS model. Established Reserve in Store program which allowed customers to shop and compare products on Sprint.com, and make appointments in Sprint retail locations for purchase. At its height, the Reserve in Store program accounted for 5% of Sprint’s overall sales monthly. Buy On-Line, Pickup in Store Program; incorporated on-line payments in advance while ordering.

Overland Park, Kansas, Us

Concept Manager/ Retail System Development/ Road mapping/ Budget management and governanceConcept manager for the Sales and Distribution organization. Responsible for creating detailed project concepts that support the mid-to-long terms goals of the organization. Develop a business case showing cost vs. return on investment for project justification.Present Executive level presentations to a Project Acceptance Committee, represented by Vice Presidents across the Enterprise. Requesting funding and approval to move concepts to the next phase in the project. Communicate to executive stakeholders milestone status and recent developments.Creation and maintenance of system strategic roadmaps for the Retail systems, outlining plans for improvement, and accounting for impacts by other projects happening upstream/downstream. Managed a $1.8M allocation of special funds for small enhancements for Direct Retail systems.In 2006 delivered 12 enhancement projects. Total IT labor 43,022 hours valued at approx $2.3M. Estimated return on investment to the company $47M over five years.Led a business case audit to integrate the Sprint Point of Sale system to the Nextel billing system. The improved business case resulted in the project’s priority increased, and a total budget allocation increased to $25M. Allowing the project to continue moving foreword. Documented the process flow for concept managers, established timelines and ownership of specific accomplishments needed to implement enhancements for Sprint’s Sales and Distribution division.

Overland Park, Kansas, Us

User Acceptance Testing for Sprint's Retail Point-of-Sale system.Data Entry and SKU table maintenance.Documented Bugs and approved fix approach with IT.Test case creation, test data management.

Overland Park, Kansas, Us

Provide Knowledge Center support for Sprint PCS National Account Customers, and field personnel as it related to the Management Reporting CD based billing product. Represented operational interests within cross-functional team supporting the product. Interfacing with Finance, IT, Customer Solutions, American Management Systems (vendor).

Facilitation of Quality Assurance Calibration sessions with Call Center managers to promote consistency in quality scoring of their employees

Customer Retention tactics.Churn calculation.Wireless product sales.