Seth Wilson

Seth Wilson Email and Phone Number

Sr. Project Manager at VoiceFoundry @ VoiceFoundry
Kansas City, MO, US
Seth Wilson's Location
Kansas City, Missouri, United States, United States
Seth Wilson's Contact Details
About Seth Wilson

“I’m excited about Agile!”I enjoy solving problems and developing great solutions, with a customer focus. I value Individuals and face-to-face interactions, customer collaboration and flexibility in the face of change.Strengths and Skills:Certified Scrum Master (CSM)Certified Product Owner (CSPO)Software Development Life CycleVendor ManagementProject TrackingEnhancement Road MappingBudgetingRequirements ManagementBacklog GroomingMicrosoft Office Microsoft ExcelMicrosoft Project Web/app Prototyping ToolsContent Management SystemsJira/Trello

Seth Wilson's Current Company Details
VoiceFoundry

Voicefoundry

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Sr. Project Manager at VoiceFoundry
Kansas City, MO, US
Website:
voicefoundry.com
Employees:
34
Seth Wilson Work Experience Details
  • Voicefoundry
    Voicefoundry
    Kansas City, Mo, Us
    View
  • Voicefoundry
    Sr. Project Manager
    Voicefoundry Apr 2020 - Present
    Tulsa, Ok, Us
    View
  • Voicefoundry
    Project Manager Consultant
    Voicefoundry May 2017 - Apr 2020
    Tulsa, Ok, Us
    View
  • Forty 7 Ronin
    Managing Partner
    Forty 7 Ronin Nov 2018 - Apr 2020
    Colorado Springs, Co, Us
    View
  • Forty 7 Ronin
    Associate Partner
    Forty 7 Ronin 2015 - Nov 2018
    Colorado Springs, Co, Us
    Conduct on-going project meetings.Create an environment of team spirit and excitement around what is being delivered.Proactively resolve conflict between people and if needed escalate appropriately.Responsible for time boxed sprint planning and execution.Gather and disseminate project information, documenting team agreements, sprint plans, release plans, and retrospectives.Monitor backlog tracking, burn down metrics, velocity, and task definition.
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  • Waterfield Technologies
    Ivr Consultant
    Waterfield Technologies 2015 - Apr 2020
    Waltham, Ma, Us
    View
  • Sprint
    Program/Project Manager Iii -- Next Generation Retail -- Product Owner
    Sprint Mar 2013 - Feb 2015
    Overland Park, Kansas, Us
    Digital Signage Product Owner for Sprint’s Next Generation Retail concept stores. Created a new interactive shopping experience for Sprint’s prototype Next Generation Retail stores, by integrating interactive touch screen displays with specially designed web content.Replaced paper front window posters with digital signage displays which rotate messaging to attract and engage customers. Designed Interactive Digital Fact (Price) Tags which displayed Pricing and key information on store products, and decreased store labor by 5% during Planogram changes. Defined Epics, Themes and Product Features. Groomed Project Backlog into granular user stories.Prioritized and sequenced the Backlog according to business value and return on investment. Provide knowledge and direction to Scrum team members during daily standups. Collaborated with the team members to define Acceptance Criteria for each committed user story.Led planning for the team for each two week sprint and eight week Potentially Shippable Increment.Presented demo’s to stakeholders to ensure progress alignment with business expectations.-- Business owner for IT relationship for development & production support of Scala (Digital Signage platform), Virtual Queue and all customer facing systems and technology.Subject Matter Expert, provided direction to IT and UAT groups for application & hardware certification and testing.Business owner for deployment planning and execution to coordinate IT and external vendor resources.
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  • Sprint
    Program/Project Manager Iii
    Sprint 2008 - 2013
    Overland Park, Kansas, Us
    Digital SignageCreated Virtual Queue display for use in Sprint Retail stores which help decrease customer wait time and raised customer satisfaction. Managed vendor providers, negotiated Statement of Work for Digital Signage projects to save $50,000 year on going.Administered digital content management of Digital Signage for 1100 Retail Stores, and special venues.Online Appointment SchedulingSaved $525,000 annually by replacing legacy floor traffic queuing system with a Web based appointment management system provided in a vendor SAAS model. Established Reserve in Store program which allowed customers to shop and compare products on Sprint.com, and make appointments in Sprint retail locations for purchase. At its height, the Reserve in Store program accounted for 5% of Sprint’s overall sales monthly. Buy On-Line, Pickup in Store Program; incorporated on-line payments in advance while ordering.
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  • Sprint
    Project/Program Manager Ii -- Business Architecture Planning
    Sprint 2006 - 2008
    Overland Park, Kansas, Us
    Concept Manager/ Retail System Development/ Road mapping/ Budget management and governanceConcept manager for the Sales and Distribution organization. Responsible for creating detailed project concepts that support the mid-to-long terms goals of the organization. Develop a business case showing cost vs. return on investment for project justification.Present Executive level presentations to a Project Acceptance Committee, represented by Vice Presidents across the Enterprise. Requesting funding and approval to move concepts to the next phase in the project. Communicate to executive stakeholders milestone status and recent developments.Creation and maintenance of system strategic roadmaps for the Retail systems, outlining plans for improvement, and accounting for impacts by other projects happening upstream/downstream. Managed a $1.8M allocation of special funds for small enhancements for Direct Retail systems.In 2006 delivered 12 enhancement projects. Total IT labor 43,022 hours valued at approx $2.3M. Estimated return on investment to the company $47M over five years.Led a business case audit to integrate the Sprint Point of Sale system to the Nextel billing system. The improved business case resulted in the project’s priority increased, and a total budget allocation increased to $25M. Allowing the project to continue moving foreword. Documented the process flow for concept managers, established timelines and ownership of specific accomplishments needed to implement enhancements for Sprint’s Sales and Distribution division.
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  • Sprint
    Program/Project Manager Ii -- Sales Operations
    Sprint 2001 - 2004
    Overland Park, Kansas, Us
    User Acceptance Testing for Sprint's Retail Point-of-Sale system.Data Entry and SKU table maintenance.Documented Bugs and approved fix approach with IT.Test case creation, test data management.
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  • Sprint
    Program Manager I
    Sprint Nov 2000 - Aug 2001
    Overland Park, Kansas, Us
    Provide Knowledge Center support for Sprint PCS National Account Customers, and field personnel as it related to the Management Reporting CD based billing product. Represented operational interests within cross-functional team supporting the product. Interfacing with Finance, IT, Customer Solutions, American Management Systems (vendor).
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  • Sprint Pcs
    Associate Analyst
    Sprint Pcs Feb 1999 - Oct 2000
    Facilitation of Quality Assurance Calibration sessions with Call Center managers to promote consistency in quality scoring of their employees
  • Southwestern Bell Wireless
    Retention Specialist
    Southwestern Bell Wireless 1997 - 1999
    Customer Retention tactics.Churn calculation.Wireless product sales.
    View

Seth Wilson Skills

Cross Functional Team Leadership Telecommunications Vendor Management Program Management Integration Project Management Wireless Sdlc Testing Process Improvement Mobile Devices Management Requirements Analysis System Deployment Product Management Scrum User Interface Design Business Process Improvement Call Centers Pmp Business Analysis Retail Mobile Applications Project Portfolio Management Business Process Quality Assurance Call Center M2m Lte Human Computer Interaction Customer Satisfaction Customer Experience Voip Visio Cellular Communications Ip Pmo Project Planning 4g Enterprise Architecture Managed Services Mobile Technology Creative Problem Solving Cdma Software Documentation Data Center Itil Operations Management Billing Human Computer Interaction

Seth Wilson Education Details

  • Missouri State University
    Missouri State University
    Double Major Psychology/Communications

Frequently Asked Questions about Seth Wilson

What company does Seth Wilson work for?

Seth Wilson works for Voicefoundry

What is Seth Wilson's role at the current company?

Seth Wilson's current role is Sr. Project Manager at VoiceFoundry.

What is Seth Wilson's email address?

Seth Wilson's email address is se****@****int.com

What is Seth Wilson's direct phone number?

Seth Wilson's direct phone number is +131036*****

What schools did Seth Wilson attend?

Seth Wilson attended Missouri State University.

What skills is Seth Wilson known for?

Seth Wilson has skills like Cross Functional Team Leadership, Telecommunications, Vendor Management, Program Management, Integration, Project Management, Wireless, Sdlc, Testing, Process Improvement, Mobile Devices, Management.

Who are Seth Wilson's colleagues?

Seth Wilson's colleagues are Robert Taylor, Dan Hardisty, Paul Travis, Fidel Duque, Matthew Loller, Colleen Clancy Landers, Sergio Chimarides.

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