Seth Elyon San Pedro Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Responding to technical support calls from end-users of computers and software applications. Setting up and installing new computers, networks, and software. Setting up user accounts and profiles on the network and installing updates, known as patches, to software applications• Diagnosing and fixing network problems and hardware or software faults and maintaining inventories of hardware and software.• On-call at evenings and weekends to deal with emergency breakdowns. IT planning to provide the most efficient way of providing support to end-users. Support 3 Offices and GCC Countries.• Windows 10 migration and upgrading end-user devices to SSD and adding RAM to save cost on procuring new devices.• Maximizes the use of Open Source to cut costs and keep IT budget at the minimum.• Provide user-training and educate users on how to utilize software to fasten the working process and save time. Setup remote users for remote-work establishing VPN connections.

Dubai

• Address user tickets regarding hardware, software and networking. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions • Conduct remote troubleshooting and test alternative pathways until you resolve an issue. • Customize desktop applications to meet user needs and record technical issues and solutions in logs. Direct unresolved issues to the next level of support personnel and follow up with clients to ensure their systems are functional • Report customer feedback and potential product requests and help create technical documentation and manuals. Supporting Cerner application related issue, Citrix Receiver/Workspace. Dealing with multiple vendors and taking follow up • Providing support user profile like Shared folder, Printer access, account unlock and Single Sign On (SSO) etc. • Outlook email setup Providing Xerox printer, Scanner and Fax support. LINCOR TV Support and Managing IT Assets through Lansweeper and SharePoint.

Dubai

• Be able to deliver task given by the IT Manager / Chief Operating Officer. Installing and configuring computer hardware, software,systems, networks, printers and scanners.• Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests.• Providing technical support to across the company (in person or over phone) Setting accounts for new users• Repairing and replacing equipment when necessary. Testing new technology. Training staff members• OS Installation and repairing (Windows and Mac). Troubleshooting and solving hardware, software and network-related issues.

Dubai, United Arab Emirates

• Installed and maintained Windows Server 2012 R2 and Active Directory. Supported Windows 7, Windows 8, Windows 8.1 and Windows 10 desktop PC and laptops; BYOD support. • Organized IT infrastructure for the company; Investigated and diagnosed network problems; Provided continued recommendations for improving the company's IT systems.• Organized IT assets to set up on different branches of the company within UAE, structured cabling and meeting IT requirements of the company and its users.• Configured DD-WRT routers, Cisco and D-Link switches, pfSense, VLAN networking and Ubiquiti Unifi WiFi System.• Supported TeamViewer, Windows and VNC Remote Desktop Support and AnyDesk; Installed Veyon an open source software for computer monitoring and classroom management supporting Linux and Windows.• Provided IT related trainings for all employees; and monitored internet and email client use and configuration via Outlook, Mozilla Thunderbird and etc; On-call IT Support.• Developed and maintained company website using WordPress, HTML5, CSS3 and Google Analytics; hosted OwnCloud on shared hosting for cloud storage solutions for employees.• Security and administration controls for BlueHost CPanel, osTicket Support Ticket System and Windows Volume Licensing; Supported Interactive Smartboard class projection software.

Ncr - National Capital Region, Philippines

• Pioneering the technical requirements of the EyeScan Program (Telemedicine). Specialization in 3nethra - a pre-screening ophthalmology device. Establishes various guidelines for evaluating the IT systems and determining where changes should be made. Works with top management and other departments to implement a successful IT plan.• Conducts training to medical staff of the technology used by the company, facilitates presentation to top management and potential leads for the company.• Organized IT assets to set up clinic branches in different areas, structured cabling and meeting IT requirements of the company and its clients. • Installed and maintained of Windows Server 2008 R2 and Active Directory Directory Services, desktop PC and laptop support for Windows 8, Windows 8.1 and Windows 10. Provisioned WiFi Solution using Ruckus ZoneDetector 1000 and Fortinet 100D. Configured D-Link Smart switches and routers and McAfee Antivirus Enterprise.• Supported business email through Gmail, video and conferencing, secured team messaging and shared calendars• Instituted protocols for the use of IT across departments and projects, provided advice on the most suitable IT choices and provided technical support or training for systems and networks.• Trained and supported staff with Microsoft Office 2010. Google Docs, Spreadsheet, Slides and Forms; Security and administration controls for G Suite and Windows Volume Licensing.• Managing of back up data and services using Google Drive Sync to all computer nodes within the company.• Audited different departments of the company with ISO 9001:2008 guidelines. Supported TeamViewer, Windows and VNC Remote Desktop Support and G Suite.• Review, verify and install Open Source softwares to maximize cost efficiency of the company.

Ncr - National Capital Region, Philippines

• Deliver services and support end-users using automated call distribution phone software and/or via remote support.• Interact with customers to provide information to inquiries, concerns, and requests about products and services.• Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps.• Identified and escalated priority issues per client specifications• Provided great customer service and respond to complaints from customers and give after-sales support. • Diagnosed and resolved technical hardware and software issues involving internet connectivity, email and system malfunction.• Handled trouble tickets with support interventions for urgent issues. Supported TeamViewer, LogMeIn, Siebel and Service Now, Network Booting and Windows 7 Desktop PC Support. • Performed PC Tune-Up's, Antivirus and Hard drive backup package installation.• Represents the team to compete with various departments of the company. Awarded Best Verbatim of Customer Service.

Region Iva - Calabarzon, Philippines

• Coded an Online Attendance Monitoring System software via RFID for students use. (VB.net and MS Access)• Coded Automated Grading Software for teachers and prints report cards. (VB.net and MS Access)• Main IT Support for teachers, staff and students.• Supported Windows XP, WIndows Vista and Windows 7 Desktop PCs, laptop, printers maintenance and back-up solutions via SAN.• Established networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards an WiFi Solutions.• Trained and Supported staff with Microsoft Office 2007.• Liaison officer and performed administrative tasks; Tracking IT budget expenses.• Performed PC Tune-Up's, Antivirus and Hard drive backup package installation.• Roles in teaching English, Mathematics, Computer and Physical Education subjects.• Facilitates PTA meetings and handles digital marketing of school events and agendas.