Seth Goldstein, Csm Email & Phone Number

Greater Seattle Area

• Manage a portfolio of consulting engagements with annual revenue in excess of $7 million, across multiple customers and clients• Accountable for revenue forecasting, financial management, and project margin• Ensure overall client satisfaction and sentiment through regular meetings and business reviews, as well as delivery health – managing bandwidth, changes in scope, and overall team performance• Responsible for contract management, including creating and processing new Statements of Work, Change Orders, Amendments, and other contract extensions • Drive and support business development efforts, including expansion of existing projects and net new opportunities from external and client referrals.• Identifying and proposing new opportunities for automation and innovation• Resource Management, including creation of job requirements, conducting technical interviews, and ensuring knowledge transfers and proper onboarding is established for new hires

Greater Seattle Area

Client: Meta> Community Manager Team Lead> Community Manager> Member Experience Lead> Playbook Development and Operations Lead

Greater Seattle Area

Client: Microsoft> Partner Planning Program Manager - Worldwide Marketing & Operations (WWM&O)

Menlo Park, California, United States

• Responsible for overall team delivery• Partnered with TIP Operations Lead to develop and implement operational policies and procedures• Served as a lead of strategic projects and initiatives, including TIP’s Go-To-Market initiative (which transitioned TIP from a free to membership fee organization) and Document Management Framework

Menlo Park, California, United States

• Responsible for managing Project Group lifecycle from inception to product delivery for 8 technology project groups• Built and fostered a collaborative global community environment through networking events, industry events, and direct introductions• Maintained and executed the project group roadmap, tracking and reporting milestones progress both internally to TIP’s Technical Committee and Board of Directors and publicly• Event Management: pre and post-event support that included event ideation and concept generation, content generation and management, internal client, external vendor, and sponsor management, on-site logistic support, event participant feedback sessions and surveys

Menlo Park, California, United States

• Partnered with the Executive Director and Global Head of Engagement to develop and continuously refine the end-to-end member experience and industry value proposition• Created qualitative and quantitative feedback mechanisms to determine the efficacy of TIP’s engagement strategy, conducted data analysis to formulate recommendations• Implemented new engagement strategies resulting in increased membership and active participation, as well as NSAT and CSAT

Menlo Park, California Area

• Developed, tested, and implemented an operations playbook that outlined the project group lifecycle and provided project group co-chairs the resources to successfully lead their respective project groups

Greater Seattle Area

Driving global, cross-segment Partner engagement to enable joint customer success, improve partner profitability, increase effective management and continuously expand and diversify Microsoft’s Partner ecosystem – all while ensuring Partners are aligned to Microsoft’s highest-priority strategic goals and direction.• Collaborated with stakeholders across multiple partner segments to develop, land, and evangelize the WW Partner Selection process• Served as the Managed Partner List (MPL) and Partner Workbench (PWB) tool SME, providing readiness to internal users (across multiple teams and roles) in the form of training (both in-person and online), WW communications, knowledge transfer sessions, and year-round business and operational support• Owned the collection of feedback from Field users and developed both standardized and ad hoc reporting for results presentations to the Senior LT• Proactively and reactively engaged with other teams across Microsoft (including UES, WWIC, DMS and various partner segment teams) to share knowledge of Microsoft’s partner ecosystem and assist in developing new programs and processes to improve partner engagement and productivity of Partner-facing roles• Analyzed internal data (such as tool usage metrics) to inform business decisions and develop strategies, including the retirement of legacy systems which reduced operating costs and saved engineering resource hours• Lead a V-team of stakeholders across multiple teams including internal Microsoft IT, to assist in the retirement of outdated processes and support resources and help implement a new support model for the MPL and PWB• Frequently worked with internal Microsoft IT to ensure understanding of engineering requirements for tool enhancements and tested functionality

Greater Seattle Area

• Delivered role-based training to members of the Sales Desk organization, which included execution of existing tutorials as well as developing new material, to increase employee capability and effectiveness• Coordinated with the other global Training and Readiness Managers to enhance the effectiveness of existing training strategy and develop new methodology for implementation (via In-person, Live Online, and Virtual Self-service) • Executed standard monthly onboarding sessions for new hires, ensuring team-wide understanding of Sales Desk processes and expectations

Greater Seattle Area

• Project managed sales motions in excess of $180 million in potential revenue for Microsoft• Partnered with account teams to help develop and strengthen customer relationships, improve efficiency of strategic sales motions and drive revenue growth by delivering value-based documents, highlighting the integration of Microsoft solutions and support resources• Advised Microsoft US and Global Account Executives to ensure alignment between Microsoft products, solutions and services and Microsoft’s customers’ business initiatives and line-of-business priorities• Performed extensive customer research which included customer financial information, industry trends, opportunities and developments, customer initiatives, revenue and organizational forecasting, and historic licensing postures• Evangelized Sales Desk services with stakeholders, Territory Managers, and Account Executives to drive increased adoption of Sales Desk services, grow revenue, and propel sales excellence company-wideSubject Matter Expert (SME) for the Partner All-in-One (AIO)• Engaged in planning and strategy sessions with Senior Worldwide Sales Excellence Managers and Global Partner Sales Executives (PSEs) to implement a standard document for worldwide partner account planning and engagement• Assisted PSEs drive increased revenue and market share, as well as increase partner satisfaction and overall relationship health• Trained team members and served as the primary point of contact for all questions regarding the Partner AIOUS Public Sector Geo Lead – State and Local Government and Federal• Developed and maintained strategic relationships with key stakeholders within Microsoft’s US Public Sector team to help achieve quarterly and annual sales goals and deployment metrics• Conducted monthly business reviews to discuss potential opportunities for sales enablement and review YTD engagement metrics • Developed training materials and resources, and organized training sessions for new hires

Washington D.C. Metro Area

• Provided consultative research and event management services to CFR fellows and drove operational excellence of all events• Reviewed intern and staff employment applications and interviewed potential vendors for CFR events• Coordinated event details for internal functions and owned accountability to the finance department • Social Media: oversaw editorial fluidity and coordinated social postings on CFR.org, Facebook, and Twitter• Conducted research pertaining to individual fellows’ field of expertise for publications and external consumption• Documented transcriptions of CFR meetings and interviews and edited, coded, and staged them for CFR website publications and oversaw the distribution of Daily News Brief to over 20,000 recipients

Washington D.C. Metro Area

• Strategic involvement with Washington Meetings Program through topical research, identification of timely issues, and documentation of written communications for speakers and moderators• Researched and managed speaker invitations and other correspondence for events and presentations for CFR members• Maintained relevancy and knowledge of foreign policy through continued education by leveraging internal CFR meetings focused on national and global security to global and domestic business concerns in both the public and private sectors

Greater Seattle Area And Washington D.C. Metro Area

• Relayed and researched Representative Reichert’s policy positions for constituent engagement• Organized and executed congressional and community events such as the Congressional Art Competition, Service Academy Reception, and Small Business Roundtable in Bellevue• Collaborated with Legislative Assistants on research and reference materials for congressional briefings and constituent outreach on issues ranging from trade to nutrition

Seattle, Wa

- Managed document productions and other written and phone communications with courts, clients, and opposing counsel- Responsible for training new employees on court procedures

Greater Seattle Area

- Responsible for supervising the activities of house committees and monitoring the level of risk during events.- Managed the housing committee, including assigning chores, repairing damages, placing food orders with Sysco Corporation, and coordinating repair jobs with outside contractors.- Responsible for monitoring spending and budgeting, as well as keeping inventory of supplies.

Jerusalem

Ba, Law, Societies, And Justice

Activities and Societies: Alpha Epsilon Pi

Education record

Mathematics