Seth Halstead Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, Us

Currently leading the architecture and delivery of a business intelligence solution using end-to-end Microsoft BI technology.• Aggregating data from multiple lines of business, spanning 250+ distinct sources, to create a unified business intelligence platform• Eliminating coded and cryptic terminology for a simplified self-service experience and improved user adoption• Stratifying transaction data with business information to create a robust analytical environment for better business decisions• Standardizing measures to ensure validity and consistency of reported performance across all analytical strata• Managing infrastructure and security necessary to support the current and expanding solution with over 9,500 users• Deployment and configuration of hardware and software to meet reporting needs, including: - SQL Server 2016 Database Services (SSDB) - SQL Server 2016 Integration Services (SSIS) - SQL Server 2014/2016/2017 Analysis Services (SSAS Tabular) - SQL Server 2016 Reporting Services (SSRS) - SQL Server 2016 Master Data Services (MDS) - Microsoft Power BI Report Server - Microsoft Power BI Desktop - Microsoft SharePoint 2013 with PowerPivot and SSRS Integrated

Indianapolis, Indiana, Us

Managed a team that delivered world-class metrics and analytics instrumental in driving business process improvement through Lean Six Sigma principles.• Evaluated multiple enterprise IT reporting solutions and provided tool selection recommendations to leadership based on cost, functionality, and ease of deployment• Designed and delivered a complete IT performance metric program using MS SQL Server and SAP Business Intelligence tools (SAP Xcelsius/Dashboards)• Provided monthly IT Performance Summary presentation to CIO and the IT leadership team• Provided process improvement recommendations for reaching targets• Implemented online and mobile dashboards for C-suite executives• Developed in-house process improvement metrics and eliminated redundant consulting engagements

Palo Alto, Ca, Us

While at EDS, which was acquired by HP, I supported a global Lean Six Sigma initiative driving process improvement and data driven decisions. • Led multiple client engagement projects utilizing statistical analysis and process improvement to optimize service delivery and increase customer retention• Managed and coached a global team of high performing Lean Six Sigma practitioners with a focus on improving our network and security delivery performance• Developed and delivered core Lean Six Sigma Green Belt and Black Belt curriculum to EDS/HP teams around the world

Tinton Falls, New Jersey, Us

As the sole Lean Six Sigma expert at this small software company, I focused on providing solutions to manage process improvement projects.• Developed client-specific training materials to tailor engagements to specific goals and objectives of each customer• Trained and consulted for global clients on Lean Six Sigma best practices and tools for effective process improvement initiatives • Participated in Lean Six Sigma conferences leading workshops and providing technical sales support • Recognized for outstanding leadership and client relationship management

Having demonstrated my aptitude in process improvement, I was selected to participate in the Lean Six Sigma Black Belt program.• Provided support to Deployment Champion and executive staff on Six Sigma program effectiveness and strategy • Saved $800K/yr by completing a project to eliminate invoicing errors and unnecessary credits through automation, training and policy changes • Identified additional savings of $500K/yr for a customer by evaluating the results of a completed Six Sigma project

With my extensive experience in copy and print services, I quickly became one of the top performing account managers in the country.• Responsible for performance and training of outsource operations employees at multiple high-profile customer locations• Led change initiatives and determined best practices as Regional Service Excellence Champion• Managed the top-performing IKON customer outsource facility at Cadbury Schweppes, recognized with the IKON National Star Site award, an article in Fortune magazine, and our team photo in the IKON annual report• Improved operational efficiency and reduced errors across 1,300 nationwide customer sites through development of a standardized Site Procedure Guide helping to initiate the IKON Service Excellence program

Managed a team of graphic artists and desktop publishers to design print and digital training media. • Produced professional customized training materials for domestic and international banks • Created marketing materials to promote the company message and reinforce branding • Identified process streamlining solutions to eliminate rework and reduce delivery times

Plano, Tx, Us

During my time at Kinko’s, my work was recognized by advancement into leadership roles including Shift Supervisor, Assistant Manager and Branch Manager. In 1998, I became the youngest Branch Manager across Kinko’s 1,100 locations at the time. • Managed all operations and employees at a 24 hour, 7,500 square foot standalone retail facility• Exceeded customer satisfaction targets by training and rewarding employees for excellent service• Increased store revenue by 30% and profit margin by 66% through customer relationship development • Implemented structured work systems and configured store layout to maximize efficiency

Ba, Communication Arts And Sciences

Education record

Diploma, General