Seth Decker Email & Phone Number

Lehi, Ut, Us

Provide technical support to customers throughout the United States, supporting iOS Mobile devices, windows 10 workstations, printers, and processing new users and termination request via Active Directory.Familiar with O365, Windows, Apple Business Manager, Multiple MDM’s, VoIP 3CX, YeaLink, and Active Directory.

• Oversaw sales operations, managed sales personnel, created and maintained proven customer acquisition and retention practices.• Organized field personnel and schedules in accordance with contracts sold.• Ensured best in class customer service and followed through on end-to-end customer satisfaction.

Mesa, Arizona, Us

• Organized, set up, took down, and assisted all special events within the Public Information and Communications departments.• Assisted key management personnel in developing and running critical events, ensuring production quality, departmental logistics coordination and achieving event success metrics & goals.• Provided end-to-end customer service and follow through in areas including service, lighting, sound, prop assembly, Zamboni, POS system/cash register and many other duties.• Organized and assisted production of the Mesa City premier winter event, Merry Main Street.• Organized and assisted production of the Mesa City Veteran’s Day Parade. • Organized and helped create the event and complete audio package for the City of Mesa Music Festival at Diamond Sloan Stadium.

Anchorage, Ak, Us

• Worked with both individual and corporate customers in a prompt, courteous, and efficient manner.• Assisted with freight delivery and pick-up schedules in accordance with local, state, federal, and corporate regulations.• Certified in operating both fork lifters and front loaders. Answered incoming calls and monitored phone banks.• Oversaw operations of ground equipment in a safe and efficient manner.• Performed building and grounds inspections and directed maintenance, promoting a safe work environment and a professional company image.

• Coordinated, managed and dispatched medical and transportation activities.• Directed and oversaw all responsibilities for a team of four couriers.• Scheduled parental and medical appointments, arranged resident transportation across multiple vendors in a safe and timely manner.• Secured and maintained professional and amicable relationships with doctors, nurses, residents, and parents.• Ensured and coordinated updates of all files, insurance information, billing, and records management across all residents.• Worked extensively with office management personnel on a daily basis including internal-office special projects.• Awarded employee of the month January, 2010