Seth Holek Email & Phone Number

Provide Network Administrator and Desktop Services for numerous StrategicLink customers. Independently administer Microsoft Windows\Exchange, Novell, and Linux Servers, as well as Cisco switches and Sonicwall firewalls. Offer desk side and remote assistance to users with varying levels of ability and computer knowledge.Current Clients -• Local Township. PA24x7 Support of 75+ users. Maintenance and Administration of Windows 2003\2008 Servers, Exchange 2003 Server, SharePoint 2003Server, and Linux SLES 9 Server. Install and configure Windows 2000, XP, and Vista desktop computers. Responsible for all IT-related purchases, audits, and user training. • Multinational Media Corporation. PAProvide support to users and assistance to onsite Systems Administrator. Accountable for maintenance and performance of all location servers and user laptop computers. Initiated projects to streamline inventory management and to continuously monitor server performance and disk usage.

Delivered Second level phone support for hardware and software issues relating to Ceridian’s suite of Source 500 HR/Payroll applications, including the web-based eSource program. Coordinate internal resources in the analysis, identification, and resolution of customer problems relating to, but not excluding, Source, SQL, Access, and Citrix. Provide technical support to clients and field personnel who are within all phases of the product life cycle.

Supplied telephone assistance, as well as on-site support, of computer laptops and desktops (IBM, Dell, Compaq, HP). Supported numerous software applications including Windows (95, NT4.0, 98, 2000 Pro and Server, and XP), MS Office (97, 2000, and XP), Lotus Notes, Adobe Acrobat, and all TAX line of service applications (GoSystem, Engage, etc.). Imaging and configuration of New-Hire PC’s, Second Level NT Admin, testing of network hardware, VPN support, videoconference site coordinator and set-up of printers and print queues. Use of Dreamweaver, Flash, and Photoshop in the creation of cluster Website. Entered service tickets through Peregrine Servicecenter.

Ms, Information Technology

Ba, Human Resource Management