Responsible for all processes associated with the lifecycle of software license management (request management, vendor vetting, contract negotiation, license distribution/reclamation, and software distribution).

Lead a highly skilled and motivated team that requires close cooperation among members to share information and develop solutions to meet a broad array of deliverablesManage the IT Service Management and IT Operations Management strategies and solutions that are integral to daily operations and critical to successful execution of support protocolsFocus teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planningBuild and strengthen productive and valuable industry partnerships as well as a network of colleagues at peer institutions to drive collaboration, engagement, and cost-saving strategiesCollaborate with the Project Management and Quality Assurance teams to ensure projects are delivered timely and according to industry best practicesOversee the ServiceNow and SharePoint platforms are performing optimally and continuing to meet the University’s needsSupervise web accessibility compliance with federal law and Auburn University policyExtract metrics and reports for key performance indicators within the ServiceNow, SharePoint, SiteImprove, and Google Analytics systems

Led communication efforts for customer messaging, promotions, emergencies, and outagesDesigned and developed the online visual identities for Auburn University and Office of Information TechnologyDeveloped web standards, style guides, and information architectureCreated and coordinated annual awareness campaignsSupervised a team of full-stack developers in the creation of robust web applicationsProvided customer support for web development (Unix and Microsoft environments) and Adobe Creative Suite products

Served as the Distributed IT Provider and Administrative Computing CoordinatorAddressed all technology-related needs as the sole technology support personnel for the School of NursingActively participated in the Distributed IT Managers Committee and the Active Directory Steering BoardDeveloped and maintained all school web contentTaught an introduction to computing course

Supervised student IT Service Desk agentsAssisted customers with initial triage of all technology needsDeveloped web resources, statistics, and reports