Seth Kaiser Email & Phone Number

Longmont, Colorado, United States

Loveland, Colorado, United States

Reporting to the Quality Control Manager–Manufacturing, recruited to lead deburr, finishing and fine detailing of all machined parts.▪ Maintain a high volume of throughput for finished parts production to support revenue goals based on the sale of 2400 items in FY 2024.▪ Proactively identify production issues such as non-standard parts and machining defects, improving efficiency and quality as well as reducing scrap waste to <2%.

Longmont, Colorado, United States

Reporting to the Owner/CEO, promoted to General Manager to lead Operations, Business Development/ Sales, Policy, Service via a Team of 9 as well as continuing as Master Suspension Technician. Operations: Created and enforced company policies, organizational systems, service and QA procedures, technical documentation, and employee handbooks.▪ Policies developed and implemented reduced unaccounted for blind spots by 97%, decreased negligent accounts by $72K, insured inventory accuracy within 5%, added an average of 1.3 years to employee tenure.▪ Led a team of 9 Technicians with accountability for optimizing shop operations. Scaled operations that increased ~110 services/week in 2017 to ~250 services week by 2023.▪ Developed and implemented diagnostic procedures and QA standards to ensure work was performed to spec. Implementation of QC and warranty policies that drove a reduction in warranty rate from 6.2% to an industry leading 1.7%.Sales: Collaborated with the CEO and functional teams on business development strategies.▪ Created new services such as product upgrade options, servicing highly complex and proprietary companies, and devising solutions for obsolete products, contributing to 42% revenue growth.▪ Managed Sales, Service and Trade-in programs which created sales streams for additional products and services that drove annual business growth from $625K in 2017 to $1.1M in 2023. Personally executed 33% of total sales revenue. Customer Service: Devised and managed Customer Experience policies to ensure customer retention and profitability.▪ Created and instituted clear and extensive warranty policies that reduced customer challenges of terms and conditions by 90%.▪ Coached team to increase professionalization of services, raising customer satisfaction ratings from 86% to 98.3% for completed repairs and earning 4.5 out 5 Stars on Google reviews.

Longmont, Colorado

conduct advanced testing, repair, and assembly of complex components in a high-volume environment with aggressive deadlines. ▪ Performed full-service repairs, upgrades and tuning of all products from all major manufacturers including Fox, Rockshox, Marzocchi, EXT, and Cane Creek, completing up to 10 complex repairs and projects per day on a variety of equipment within tight deadlines. Maintained the lowest personal warranty rate in the company at less 2%.▪ Ensured shop safety and instructed up to 9 Technicians in proper use of equipment, tools, power tools and PPE. Reduced accidents and incidents to 0.▪ Translated, articulated, and communicated complex mechanical issues and solutions to staff, customers and partner organizations. Communicated the functionality of hundreds of products and thousands of components to over 5000 customers each year, personally executing $350K in sales each year, representing 33% of overall company revenue.

Boulder, Co

Reporting to the Inventory Manager of the Operations Dept, oversaw inventory management and sales order fulfillment.▪ Coordinated among Inventory, Production and Sales departments to maximize efficiency and company ROI, contributing to fulfillment accuracy and timeliness rates of 99%.▪ Increased brand awareness through organic customer interaction as field ambassador, doubling awareness and sales of non-essential gear.▪ Presented continuous improvement feedback by identifying pain points and proposing solutions to reoccurring issues. Realigned raw goods location and responsibility to the Assembly team, eliminating the need for transportation between facilities and freeing up labor and space for the Inventory and Fulfilment Department.▪ Supported the production department as Production Inventory Coordinator, picking 20+ orders/shift to meet their needs.

Boulder, Co

- Establish corporate wholesale accounts and relationships establish and maintain supply inventory- Manage and approve requisitions and special purchase requests- Supervise labeling department employees- Develop and maintain proprietary inventory tracking system- Develop budgetary goals and work to reduce overhead costs- Serve as point of contact for vendor partners- Manage warehouse team- Maintain records of all financial transactions within scope of duties

Bachelor Of Fine Arts - Bfa

Activities and Societies: -Writing Tutor, The Center for Writing at Keene State College -Fellowship Instructor, Department of Art, Ceramics

Master Of Business Administration - Mba, Business Administration, Management And Operations

Pursuing an MBA degree with an anticipated completion in 2027.

Certificate, Ui/Ux Development, Digital Project Management, Digital Marketing, Web Devotement, Graphic Design

General Preparatory Studies, 9-11

Activities and Societies: Mountain Biking, Snowboarding, Lacrosse, Fine Art