Seth Kaiser Email and Phone Number
I am an experienced operations professional with a decade-long track record spanning consumer products and recreational equipment industries. I have been recognized by my employers and colleagues for dedication, tenacity, self-motivation, and ability to inspire others, adept at driving top and bottom-line impact. Skilled in leading high-performing service teams in fast-paced environments, delivering exceptional customer support. I am a believer in the philosophy of compassionate candor; strong leadership builds success from the bottom up. Take care of your team and they will take care of your customers.My Specializations:-Operations & Technical Support-Leadership & Management-Business Development-Customer Relationship Management-Process Improvement-Strategic Problem Solving-Policy Creation & Implementation-Entrepreneurial MindsetMy Key Accomplishments: Orchestrated production optimization strategies, catalyzing a 25% increase in output and facilitating the accomplishment of sales goals for products in FY 2024.Spearheaded efficiency enhancements, resulting in a <2% reduction in waste and generating significant cost savings.Pioneered the implementation of company-wide policies and systems, yielding a 97% reduction in unaccounted blind spots and mitigating $72K in negligent accounts.Directed a cross-functional team, elevating service capacity by 127% and driving operational excellence.Implemented stringent diagnostic protocols and quality assurance standards, slashing warranty rates by 72% and fortifying customer satisfaction.Architected innovative business development initiatives, propelling a 42% surge in revenue and expanding market share.Orchestrated comprehensive sales, service, and trade-in programs, propelling business growth from $625K to $1.1M annually.Crafted and executed customer experience strategies, elevating satisfaction ratings to 98.3% and fostering brand loyalty.Demonstrated exceptional technical proficiency and customer-centricity, doubling brand awareness and driving a surge in sales.Forged strategic industry partnerships, streamlining procurement processes and driving substantial cost reductions.
Dirtlabs Suspension
View- Website:
- dirtlabs.com
- Employees:
- 6
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General ManagerDirtlabs Suspension Jul 2024 - PresentLongmont, Colorado, United States
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Post Production TechnicianPush Industries Inc Sep 2023 - Jul 2024Loveland, Colorado, United StatesReporting to the Quality Control Manager–Manufacturing, recruited to lead deburr, finishing and fine detailing of all machined parts.▪ Maintain a high volume of throughput for finished parts production to support revenue goals based on the sale of 2400 items in FY 2024.▪ Proactively identify production issues such as non-standard parts and machining defects, improving efficiency and quality as well as reducing scrap waste to <2%. -
General ManagerDirtlabs Suspension 2018 - 2023Longmont, Colorado, United StatesReporting to the Owner/CEO, promoted to General Manager to lead Operations, Business Development/ Sales, Policy, Service via a Team of 9 as well as continuing as Master Suspension Technician. Operations: Created and enforced company policies, organizational systems, service and QA procedures, technical documentation, and employee handbooks.▪ Policies developed and implemented reduced unaccounted for blind spots by 97%, decreased negligent accounts by $72K, insured inventory accuracy within 5%, added an average of 1.3 years to employee tenure.▪ Led a team of 9 Technicians with accountability for optimizing shop operations. Scaled operations that increased ~110 services/week in 2017 to ~250 services week by 2023.▪ Developed and implemented diagnostic procedures and QA standards to ensure work was performed to spec. Implementation of QC and warranty policies that drove a reduction in warranty rate from 6.2% to an industry leading 1.7%.Sales: Collaborated with the CEO and functional teams on business development strategies.▪ Created new services such as product upgrade options, servicing highly complex and proprietary companies, and devising solutions for obsolete products, contributing to 42% revenue growth.▪ Managed Sales, Service and Trade-in programs which created sales streams for additional products and services that drove annual business growth from $625K in 2017 to $1.1M in 2023. Personally executed 33% of total sales revenue. Customer Service: Devised and managed Customer Experience policies to ensure customer retention and profitability.▪ Created and instituted clear and extensive warranty policies that reduced customer challenges of terms and conditions by 90%.▪ Coached team to increase professionalization of services, raising customer satisfaction ratings from 86% to 98.3% for completed repairs and earning 4.5 out 5 Stars on Google reviews.
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Master Suspension TechnicianDirtlabs Suspension 2017 - 2023Longmont, Coloradoconduct advanced testing, repair, and assembly of complex components in a high-volume environment with aggressive deadlines. ▪ Performed full-service repairs, upgrades and tuning of all products from all major manufacturers including Fox, Rockshox, Marzocchi, EXT, and Cane Creek, completing up to 10 complex repairs and projects per day on a variety of equipment within tight deadlines. Maintained the lowest personal warranty rate in the company at less 2%.▪ Ensured shop safety and instructed up to 9 Technicians in proper use of equipment, tools, power tools and PPE. Reduced accidents and incidents to 0.▪ Translated, articulated, and communicated complex mechanical issues and solutions to staff, customers and partner organizations. Communicated the functionality of hundreds of products and thousands of components to over 5000 customers each year, personally executing $350K in sales each year, representing 33% of overall company revenue.
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Inventory & Fulfillment Team MemberNiteize 2015 - 2017Boulder, CoReporting to the Inventory Manager of the Operations Dept, oversaw inventory management and sales order fulfillment.▪ Coordinated among Inventory, Production and Sales departments to maximize efficiency and company ROI, contributing to fulfillment accuracy and timeliness rates of 99%.▪ Increased brand awareness through organic customer interaction as field ambassador, doubling awareness and sales of non-essential gear.▪ Presented continuous improvement feedback by identifying pain points and proposing solutions to reoccurring issues. Realigned raw goods location and responsibility to the Assembly team, eliminating the need for transportation between facilities and freeing up labor and space for the Inventory and Fulfilment Department.▪ Supported the production department as Production Inventory Coordinator, picking 20+ orders/shift to meet their needs.
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Purchasing ManagerThe Cima Group 2014 - 2015Boulder, Co- Establish corporate wholesale accounts and relationships establish and maintain supply inventory- Manage and approve requisitions and special purchase requests- Supervise labeling department employees- Develop and maintain proprietary inventory tracking system- Develop budgetary goals and work to reduce overhead costs- Serve as point of contact for vendor partners- Manage warehouse team- Maintain records of all financial transactions within scope of duties
Seth Kaiser Skills
Seth Kaiser Education Details
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Bachelor Of Fine Arts - Bfa -
Business Administration, Management And Operations -
Boulder Digital ArtsUi/Ux Development, Digital Project Management, Digital Marketing, Web Devotement, Graphic Design -
New Hampton School9-11
Frequently Asked Questions about Seth Kaiser
What company does Seth Kaiser work for?
Seth Kaiser works for Dirtlabs Suspension
What is Seth Kaiser's role at the current company?
Seth Kaiser's current role is Leadership & Management | Operations | Business Development | Customer Service & Sales.
What schools did Seth Kaiser attend?
Seth Kaiser attended Keene State College, University Of Illinois Urbana-Champaign, Boulder Digital Arts, New Hampton School.
What are some of Seth Kaiser's interests?
Seth Kaiser has interest in Writing, See 6+see Less, Sports Nutrition, Fine Art, History, Health, Children, Ceramic Art, Cooking, Nutritions.
What skills is Seth Kaiser known for?
Seth Kaiser has skills like Project Management, Purchasing, Branding And Identity, Creative Strategy, Brand Management, Marketing, Copywriting, Brand Development, Search Engine Optimization, Writing, Creative Writing, Process Improvement.
Who are Seth Kaiser's colleagues?
Seth Kaiser's colleagues are Mike Luebesmier, Tim Pringle.
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Seth Kaiser
I Bring Returns To Investors, And Create Valuabale Places For People To Work And LiveLakeland, Fl1svn.com -
3dashton.com, homeontheharbor.com, ddistillery.com4 +161879XXXXX
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