Seth Kamins Email & Phone Number

Franklin Park, Il

Responsible for Corporate Network providing remote desktop/network support to over 150 users across multiple companies in Illinois, Arkansas and Tennessee. This includes day-to-day communication with the team, resolving tier 1-3 issues, participating in strategic departmental planning as well as participating on multiple network projects.Accomplishments:• Configured Implemented Network Alert via APC management interface and Dell Remote Access Controller• Implemented LAN Infrastructure Detection through the use of Spiceworks Network Management Software• Designed and implemented a team centered focus that increased team efficiency and productivity.• Organized and conducted status meetings to promote current understanding of departmental goals.• Retired 5 Old and under performing physical servers.• Consolidated and Virtualized Failed Database server in VMWare Environment.• Deployed new Mobile solution using Android devices and Verizon Mobile, including mobile hot spots which give network access to employees in the field.• Upgraded, consolidated & maintained two ACT 2012 databases totaling over 35000 contacts.

Elmhurst, Il

Judith B is a bespoke hair, makeup & nail boutique with an Advanced Academy for professionals conveniently located in Elmhurst’s City Center.We believe in creating personalized beauty and filling the unique needs of people with customer service. Our goal is to keep your hair, skin and nails healthy and looking great by using wellness principles, higher education and products with quality ingredients.Judith Barrientos, owner and Vidal Sassoon (Chicago & London) trained hairdresser since 1995 and an educator since 2000, believes education is the pathway to everything. This is why she created an Advanced Academy within the Judith B space for industry professionals as well as her staff.The principles of impeccable customer service, higher education and professional products give our staff the tools to execute a well-crafted, customized look.BE INSPIRED. Life isn’t perfect, but your hair can be.Judith B services clients from all over Chicago and the Chicagoland area:Elmhurst, Oakbrook, Hinsdale, Clarendon Hills, Burr Ridge, Western Springs, Bensenville, Lombard, Addison, Elmwood Park, Oak Park, River Forest, Glendale heights, Glen Ellyn, LaGrange, Downers Grove, Naperville, Wheaton, Bloomingdale, Itasca, Roselle, Schaumburg, Arlington Heights, Glenview, ParkRidge, Chicago, Kenilworth, Evanston

Responsible for leading a team of 3 support engineers in providing remote desktop/network support to over 1400 users across 19 client networks. This includes providing day-to-day direction to the team, mentoring and developing team members, resolving escalated issues, ensuring team met all SLA’s to our customers, participating in strategic departmental planning, and participating on multiple network projects.Accomplishments:• Improved overall team performance by consistently ensuring 100% of calls answered by primary support team and achieving over 90% first call resolution.• Designed and implemented a team centered focus that increased team efficiency and productivity.• Consistently recognized and sought out by customers to provide support.• Organized and conducted reoccurring status meetings with client contacts to promote active communication between NOC team and clients

Responsible for providing remote desktop and network support to clients in Chicago, IL and Denver, CO. This included exercising strong troubleshooting skills to resolve complex desktop and network issues with the following technologies: Windows Server 2003/2008/2008R2,Active Directory, DNS, DHCP, Group Policy, Windows 2000/XP/Vista/7.0, Citrix XenApp, VMware/VSphere, Exchange 2003/2007/2010, Microsoft Office 2000/2003/2008/2010Accomplishments:• Consistently recognized as the top performer in answering calls and resolving tickets.• Constant maintenance and updating of internal knowledgebase as well as providing training for new technologies introduced to customer environments• Worked on site in new client conversions and on boarding as front line support and software discovery.• Regarded as the technical lead of NOC team by peers and clients.

Responsible for remote Tier I support via telephone and email for over 1000 users across 10+ client environments spanning worldwide. Support requests include desktop support of Microsoft Office, Adobe Acrobat/reader, Outlook and multiple CAD applications as well as Printer and local hardware troubleshooting.Accomplishments:• Assisted in developing and deploying the Help Desk from the beginning.• Awarded Guardian Angel award for outstanding service.• Deployed on site to assist engineering with on-site support including server deployment & maintenance.• Scheduled & Emergency on-site Support for all clients

Responsible for Tier I & II support for corporate and 40+ remote property locations including companywide Citrix Environment. Maintain Logs & inventory maintenance for corporate & remote systems via Easy Vista Inventory Management software. Respond to and troubleshoot tickets through in-house ticketing system. Install, configure and troubleshoot all software designated by Capreit, Inc. Accomplishments:• Install and configure Dell PowerEdge File Server for use with Alchemy Scan Archiving Software• Maintain Alchemy database server and act as liaison with IDS (Interactive Document Solutions)• Assist LAN/WAN Specialist with server deployment / maintenance of Corporate Network

Responsible for Installation, configuration and troubleshooting MCPS software: Special Education Assistive Technology (SEAT). Respond to Help Desk tickets as defined by the Office of Strategic Technologies and Accountability (OSTA). Local machine installs, assist with server deployment, imaging using McAfee Ghost. Support non-school based organizations: Map network drives, Install / configure printers and Palm software. Assist User Support Specialists with installations and troubleshooting of SEAT designated applications. Assist professional staff with practical use of SEAT designated applications