Seth Klimas Email & Phone Number

Cleveland, Oh, Us

Glenwillow, Ohio

Systems administrator of a heavily virtualized Windows environment responsible for maintaining critical system uptime above 99.99% for a workforce of over 500 users. Participate in monthly on call rotation.Administration of:Physical and virtual Windows servers including 2008(R2), 2012(R2) and 2016 - administer, monitor, troubleshoot and resolve issues for operating systems, Active Directory, DNS, DHCP, Group Policy, TCP/IP and anti-virusVMWare 6.0 - ensure virtual server availability and stability, deploy new virtual machines as neededMicrosoft Exchange - manage all user mailboxes, mailbox databases, replication, user archives and CodeTwo automated message signaturesProofpoint anti-spam and Advanced Threat Protection - administer spam and threat prevention system for all mail usersZscaler web proxy - manage web access; block malicious and dangerous sites to protect employeesMicrosoft Software Center Configuration Manager 1703 - server patch deployment and remote software and application deploymentCommvault enterprise backup - server and user backups and restoresIpswitch log manager - collect and report security event logs; produce quarterly SOX reporting for auditorsKnowbe4 - deploy phishing tests and security training to employees; produce phish results reportsSupport - resolve client workstation and mobile device escalated issues System documentation and user trainingLed infrastructure projects including a data center move that saved the company over $100,000 a year, an enterprise wide Windows 10 roll out that kept employees productive and secure, multiple Microsoft Exchange system upgrades to maintain messaging system availability and security, an enterprise backup system replacement that condensed backup windows and shortened times for file restores and a Windows server patching design and procedure that hardened the company infrastructure against cyber-attacks by patching on a regular schedule.

Cleveland/Akron, Ohio Area

Oversee daily IT operations including server environment and applications. Ensure uptime by proactively maintaining and monitoring e-mail, reporting and order entry systems.Troubleshoot and resolve all trouble tickets escalated to the Operations ticket queue in the GWI Help Desk system. Route tickets to Operations Analysts as necessary.Assist other operations team members with a variety of technical skills to resolve all trouble tickets in their queue and complete assigned projects to specifications.Manage and implement software moves and changes.Supervise SOX reporting and ensure all standards are met. Provide reporting to auditors as necessary.Network and mail back-up and restorations utilizing Symantec Backup Exec.

Cleveland/Akron, Ohio Area

Migrated over 1300 users from Lotus Notes 6.5.4 to Outlook 2007. Scheduled time slots, migrated the users using Quest Data Migration Software and trained users with a range of technical skill on the Outlook client.Upgraded over 950 Symbol MC70 handheld scanners in the US and Canada. Scheduled upgrades at district sales meetings where I upgraded the devices and provided training.Provide telephone and hands-on support and troubleshooting of escalated issues for an assortment of hardware and software applications for over 1300 remote salespeople, field managers, distribution center employees and corporate staff. Use Motorola MSP application to Image, configure and support Symbol MC70 scanners with Windows Mobile 6, Pocket Outlook, Columbitech VPN Client and Barnes Order Buddy order entry software.Use Norton Ghost software to image and configure IBM ThinkPad laptop computers and HP desktop computers. Provide break/fix support for company laptops and desktops.Liaison between AT&T technical support, Barnes infrastructure support and sales representatives in troubleshooting MC70 connectivity issues. Assist in testing, technical information gathering and troubleshooting.Activate and maintain over 1000 wireless numbers for sales representative’s scanners, cell phones, Blackberry devices and mobile broadband cards. Contact AT&T to activate SIM cards, designate data and voice plans and activate, suspend and cancel wireless phone numbers.Support HP LaserJet, Konica Minolta and Xerox copiers and printers including changing toner, fuser kits, staple cartridges, clearing paper jams and calling for service if needed.Maintain excellent documentation in GWI Help Desk Ticket system of all issues and resolutions. Record and update procedures database as necessary.Set-up and remove users voice mail on corporate PBX telephone system. Move corporate users PC equipment and reroute phones as necessary.

Cleveland/Akron, Ohio Area

Cleveland/Akron, Ohio Area

Bachelors, Business Administration

Activities and Societies: Student Government, Dean's Listgraduated cum laude

Diploma In Pc Support And Network Administration, It