Seth Lucas-Falk Email & Phone Number

Indianapolis, IN, US

Indianapolis, Indiana Area

Performed in person training for new hires in our Global Customer Support CentersPerformed Virtual Training via Webex Developed training for online delivery via Storyline 3

Indianapolis

Indianapolis, Indiana

Noblesville East Middle School

Indianapolis

Worked to resolve product issues for customers. - This involved direct and detailed communication both over the phone and through email.- Worked within specific SLAs to timely resolve issues. - When necessary set up remote connections using collaborative software to work directly with clients computers.As part of my duties, I was also tasked in helping to.

Indianapolis, Indiana Area

Responsible for migrating a multi-space wiki knowledge base to a SalesForce knowledge management system.-Worked closely with a small team to identify and create solutions for system and process issues that arose throughout the migration. -Helped to create and revise guidelines for creating new knowledge base articles for companywide use.-Comfortably worked.

Connersville High School

-Taught Geography/History of the World and US History.-Taught seven classes of 20+ students.-Responsible for submitting weekly lesson plans to the administration. -Worked with students from all grade levels.-Worked within the prescribed curriculum goals for students to meet and exceed departmental standards.

-Assisted customers to place, track, and manage orders.-Used a sales ticketing system to maintain customer contacts and order history.-Worked with a number of distributors to build and maintain inventory.-Worked to create a professional relationship between customers/ distributors and the company.