Seth Luersen Email & Phone Number

Sunnyvale, Ca, Us

Ideated and architected a comprehensive education portfolio, launching 6 persona-based learning paths with certifications, 32 online courses, 53 hands-on labs, 21 demos, and 5 lab environments, leading to 18,000 students, 8,000 credentials, and a 23% reduction in support incidents, showcasing expertise and leadership in instructional design, training delivery, and technical enablement.Implemented cutting-edge learning technologies, including LMS (Thinkific) and various hands-on lab environments (Cloud Shell, Docker, Gitpod, Instruqt), employing project management tools (Coda, Jira), digital credentialing (Accredible), marketing automation (HubSpot, Zapier), and enhancing the curriculum development process with AI content generation (Synthesia.io).Led curriculum development and technical training initiatives, managing curriculum engineers and technical instructors, creating university.yugabyte.com from the ground up, applying adult learning theories and instructional design principles, and leveraging modern learning technologies and Generative AI for curriculum development and engineering (Apps Script, Synthesia.io).Collaborated closely with executives and stakeholders across departments, aligning curriculum development and knowledge assessments with job performance and strategic goals, while managing the Launchpad onboarding program to optimize technical enablement, demonstrating a strategic approach to customer education and success.Oversaw the strategic direction and tactical execution of the curriculum and certification roadmap, focusing on the needs of enterprise customers, partners, and the open-source community, establishing education program OKRs, managing budgets, and negotiating vendor contracts, evidencing strong leadership in program management, technical enablement, and training operations.

Foster City, Ca, Us

Sourced, hired, mentored, and led the Documentation team (technical writers, documentation manager, and engineer) to establish a comprehensive content taxonomy and information architecture on docs.incorta.com, producing over 1,200 articles of technical documentation for 600,000+ annual visitors, covering complex concepts, detailed product features, connector references, in-depth tutorials for tools and integrations, and best practices guides.Implemented technologies such as Algolia, Gatsby, and Jenkins, integrating documentation content into Incorta for seamless in-product enablement, significantly enhancing user engagement, product understanding, and customer satisfaction.Led a team of curriculum developers and technical trainers to build learn.incorta.com from scratch, leveraging adult learning theories and modern technologies, achieving over 10,000 learners, 24,000 enrollments, and 4,000 certifications for business users, business intelligence developers, data analysts, data engineers, system administrators, and technical architects.Owned the curriculum and certification roadmap in collaboration with executive stakeholders and leaders from engineering, marketing, product management, professional services, sales, and support, resulting in the development of 3 learning paths, 12 online multimedia courses, 27 hands-on labs, 56 demonstrations, and 5 certification exams. Evaluated and implemented cutting-edge learning technologies including a LMS (Thinkific), hands-on labs environments (AWS, Docker, Rise, Strigo), and Generative AI content creation (WellSaid).Established and managed Learn and Documentation program KPIs, team KPIs, negotiated SOWs, optimized P&L for growth, directed AOP guidance, and managed a $1 million operations budget, demonstrating strategic leadership and operational excellence in program management, customer education, and technical enablement, resulting in a 29% NPS increase for training and 37% NPS increase for documentation.

San Francisco, California, Us

Owned the strategic and tactical direction of the curriculum and certification roadmap,leading product training and technical education for global customers, partners, and employees; designed and implemented 2 learning paths, 7 instructor-led and self-paced, online courses showcasing various ecosystem integrations (Hadoop, Kafka, S3, TensorFlow), 21 hands-on labs, 39 demos, and 4 certification exams, driving over $800,000 in education services revenue.Led a team of curriculum developers and technical trainers to build training.memsql.com, utilizing adult learning theories and modern learning technologies, achieving over 5,000 learners, 18,000 enrollments, and 3,000 certifications for application developers, database administrators, data warehouse developers, and technical architects.Evaluated and implemented learning systems and technologies, including a LMS (Thinkific), hands-on lab environments (AWS, Docker), and project management (Jira), while optimizing P&L for growth, establishing program KPIs, steering AOP guidance, enhancing operational efficiency and educational impact, resulting in a 36 % CSAT increase.

San Mateo, California, Us

Designed and developed a comprehensive, multi-tiered curriculum for BillingCenter, ClaimCenter, PolicyCenter, and InsuranceSuite enterprise products, culminating in 5 multi-day, instructor-led courses and 4 weeks of specialized training for application configuration and systems integration tailored for application developers (Gosu, Java) and technical architects, consisting of 2 lab environments, 41 hands-on labs, 5 assessment exams, and 4 project-based certifications.Spearheaded the agile transformation of ADDIE curriculum development, modernizing instructor-led training into eLearning (Captivate, Storyline) for 8 online courses tailored for rapid user onboarding resulting in a 35% CSAT increase.

San Francisco, California, Us

Led a global education services team of curriculum developers, technical trainers, and managers to design, develop, and deliver learning paths, courses, labs, demonstrations, tutorials, exams, and certifications; owned the curriculum and certification roadmap related to all product releases in collaboration with engineering, product management, professional services, and support; scaled operations globally, driving over $1.5 million in revenue while enhancing product training and technical education for over 10,000 students from global customers, partners, and employees.

San Francisco, California, Us

Designed and managed a global education program aligned with multiple product releases, creating 5 persona-based learning paths and related curriculum, including 7 courses, 23 hands-on labs, 6 lab environments, and 9 assessment exams, resulting in over 8,000 students worldwide and 6,500 certifications.

San Francisco, California, Us

Developed 3 technical courses, 9 hands-on labs, and 4 lab environments for system administrators, web marketers, business users, and .NET developers and delivered training to over 2,000 students at North America customers and partners.

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Manage a Regional Occupation Program application development team consisting of over 10 web developers, 5 designers, 3 reporting analysts, 2 system administrators, and 2 managers to develop, design, host, and manage multiple district web application projects such as CounselingWizard and ScholarshipWizard.

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Reporting to the Executive Director of the Whittier Educational Foundation, design and deliver over 220 hours of database application programming curricula for SQL Server and ASP.NET to over 300 at-risk high school students in three high schools.

Redmond, Washington, Us

Reporting to the Senior Director of Customer Service, manage a team of reporting and business analysts to publish high-impact business reports and analyses designed to improve the quality of service and customer service for over 1.1 million subscribers while reducing departmental costs ($30 million annual operating budget) by over 15%.Develop and release the Service Quality Web Application for third-party technical support and customer service agents featuring over 400 training scenarios and resulting in over a 75% increase in customer satisfaction and 80% increase in first-incident resolution.

Bachelor Of Arts (B.A.), European History

Multimedia Studies Program, Web Design And Development Certification