- Manage the computer hardware, software and systems within the college and provide technical support to the college network to ensure effective IT provision for both curriculum and administrative purposes. - Support the installation of hardware and software to develop college systems in line with changing technology and assist staff training in new software applications to ensure staff are able to utilise IT resources effectively. - Assist in the resolution of network problems and supporting our IT provider to resolve difficulties to enable the smooth running of all college IT systems. - Keep all peripheral equipment (printers, touch screens, mice, photocopiers, cameras, camcorders and iPads etc.) in full working order and be accountable for the management and recording of distribution to staff members. - Carry out VDU assessments and ensure health and safety compliance of office-based staff.- Set up ICT request for events such as outreach courses, training, and staff development days. - Manage staff and student email accounts and access to the Microsoft Teams system. - Assist with video recording of celebration assemblies, performances and other such requirements. - Maintain the ICT network and internet connection. - Assist with website updates as required and other ad hoc tasks relevant to the role.

• Monitoring and redrafting community proposals• Advising on project development and opportunities• Address onboarding questions• Signal-boost relevant news and engage the community• Monitor and moderate content according to house rules• Feedback to the team and collaborate with stakeholders on projects• Maintain a professional and upbeat attitude

- Developing and establishing sales pipelines with customers - from lead through to delivery and deliver sales in line with KPIs- Managing orders in progress and supervising order processing- Continuous planning and targeting of the acquisitions of new customers- Recording customer satisfaction and initiative best measures- Attending own consumer marketing events to spread the word of electric vehicles and how we can help! (virtual and non virtual depending on restrictions)- Providing excellent customer service both through the sales process and also in after-sales customer care- Working with the wider teams to iterate propositions and materials for the consumer market- Strategically build my own pipeline working with the team to create strong relationships both internally within departments and externally with our customers both on a consumer and business level

• Timely and accurate expense claim processing and query handling (in relation to expenses, credit cards, prepaid cards and P cards)• Responsibility for managing the various card programmes (including credit cards, prepaid cards, and P cards), including administering applications for cards, reviewing spend and limits, and stopping / blocking cardsMonthly credit card reconciliations• Ensuring compliance with the expenses and credit card policies• Helping track expenses spend against budget• Providing top quality customer service to the business

Monitoring social media platforms natively and via ZendeskInvestigating potential fraud and credit abuseResponding to customer service issues via customer support and social media platforms.Providing feedback to relevant departments to help improve our customer experience.investigating issues and formulating social media responses to resolve customer queries.Creating a weekly round-up of the week’s inbox when necessary.Making a positive contribution to our high customer service standards and targets.

Audi City London is the worlds first digital showroom in the heart of Mayfair which works as a user experience centre for fans of the brand and also a fully functional dealership. As an Audi Specialist my role is to educate customers about the Audi brand, products and guide them through this truly unique experience. Being the Social Media Lead I am responsible for generating interesting campaigns and posts across our Twitter, Facebook and Instagram as well trying new types of social media to reach a wider audience. The Audi Sports Expert role is a laser focused role for customers with a keen interest in motorsports and the RS and R8 branch of Audi.

Providing technical support and repairs for customers with iPhone, iPad, and iPods in an extremely fast paced environment. Educating new and existing customers on their Mac computers and iOS devices during One-to-One lessons. Helping customers switch from PC to Mac by migrating their data over and setting it up ready to use. UK and Store representative for all staff cares/concerns and helping to communicate new company business strategies.

Main responsibilities covered keeping an accurate log of all Apple halo products and third-party accessories. Managing, mentoring and training the back of house specialist team who helped support the ICS team. I was also part of the Apple UK security teams loss prevention task force which mainly focussing on investigating internal theft.