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I am an operations expert who optimizes business performance for fast-growing companies. My expertise encompasses a wide range of business processes, including financial management, team leadership, logistics, Purchasing, menu engineering, quality assurance, and marketing. My recent experience is as an executive at Not Your Average Joes, where I launched 15 new restaurant locations and dramatically improved internal processes. Since then I became head of Operations for Atlantic Poké. We launched a second location and launched franchising opportunities with much success!I was a franchise owner with Alset Auto where I applied my years of business acumen and provide services to Tesla & EV owners. Today I have joined, XPEL US Dealer of the year since 2017, Automotive Elegance as the Customer Operations Manager. We specialize in preserving clients vehicles preserving their investment while providing quality work. The keen business sense and strong work ethic I demonstrated will serve me well in any industry or business organization. I believe strongly that people are the #1 business asset. With that in mind, I focus every day on helping my team members maximize their potential while building brand recognition through networking and ongoing education. This might take the shape of group training programs, 1/1 mentorship, attending events to build strategies and developing networking skills to serve our clients with top notch customer service. Whatever the strategy, the result is always better performance, accountability, and engagement. At my core, I’m a people person and a chatterbox who thrives in social situations. My ability to connect with a wide range of personalities helps me succeed at every stage of the business cycle. Please feel free to reach out about anything, personal or professional. I’m happy to hear from you!
Automotive Elegance
View- Website:
- clearbraboston.com
- Employees:
- 9
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Director Of OperationsAutomotive EleganceBerlin, Ma, Us -
Customer Operations ManagerAutomotive Elegance May 2024 - PresentMassachusetts, United States…XPEL US Dealer of the Year since 2017.What distinguishes Automotive Elegance in the PPF industry can be summed up in one word: QUALITY. We pride ourselves in superior craftsmanship and personal attention to detail.Paint Protection Film is one of the best ways to protect your investment and ultimately keep your car looking new, forever. Unfortunately, nowadays cars are painted with environmentally friendly water-based paints that chip more easily and are more prone to scratching. XPEL Ultimate’s Self-Healing Film is the answer to both these problems. Not only does XPEL Ultimate deflect stones and debris to eliminate rock chips on your vehicle, but it literally self-heals. Not only is XPEL Ultimate Plus the best PPF on the market, but so are our technicians.AE’s rigorous Quality Control Process assures our client’s vehicles are completed to the industry’s highest standards.Automotive Elegance also offers Window Tint, Vinyl Wraps, Wheel Repair, and Paintless Dent Removalhttps://automotiveelegancellc.com/ -
OwnerAlset Auto Development Co. May 2022 - May 2024Boston, Massachusetts, United StatesWE Speak Tesla and are bringing customer service to the EV world! Alset Auto specializes in applying durable films and proprietary coatings that will enhance, protect, and preserve your Tesla's paint and appearance for the life of the vehicle. Our applications include Paint Protection Film (clear or color change), Ceramic coatings and Window tinting. -
Director Of OperationsAtlantic Poké Feb 2021 - Jun 2022Shrewsbury, Massachusetts, United States -
Regional Director Of OperationsNot Your Average Joe'S Jan 2005 - Jan 2021Not Your Average Joes Inc.Milton, MARegional Operations Director2014 – PresentI hold P&L responsibility for operations in Northeast region with up to $35M in annual revenue. My “office” changes every day – I work onsite at 2-3 restaurants every week to oversee business development, human resources, facility management, compliance, and inventory management. My leadership has had a profound impact on profitability, revenue, and service quality and earned me numerous accolades for outstanding performance. Selected achievements include: - Opened 12 new restaurant locations and implemented corporate rebranding strategy across the region. - Achieved 95-99% customer satisfaction at all restaurant locations and raised average social media review from 3.8 to 4.2. - Decreased turnover for managers by 60% and hourly staff by 30% through training and process improvement. - Reduced cost of sales by 3% in 3 years by optimizing menu mix, improving service quality, and efficiently managing inventory. - Increased performance on health and sanitation audits by ~20% in 3 years by implementing and executing high standards. General Manager2005 – 2013In this role, I was responsible for managing business development and operations at the individual store level. I led many different stores during my 8-year tenure in this role, ranging from $2M-$5M in annual revenue. My proudest achievement was overcoming the 2009 financial crisis to bring my store’s annual revenue from $2.7M in 2009 to $3.1M in 2011 (surpassing $3M goal). This position also gave me the opportunity to focus on networking and community engagement. I played an integral role in launching the company’s “Not Your Average Cause” charitable program to build brand awareness and make a meaningful impact on local communities. -
General ManagerNancy'S Restaurant Apr 2004 - Nov 2004Martha'S Vineyard
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ManagerLegal Sea Foods May 1999 - Apr 2004 -
Music DirectorWers 88.9 Fm Jan 1999 - Sep 2001Boston, Massachusetts -
National Marketing ManagerLandspeed Records Ltd Jan 2000 - May 2001Quincy, Massachusetts
Seth Caplan Skills
Seth Caplan Education Details
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Communication And Media Studies
Frequently Asked Questions about Seth Caplan
What company does Seth Caplan work for?
Seth Caplan works for Automotive Elegance
What is Seth Caplan's role at the current company?
Seth Caplan's current role is Director of Operations.
What is Seth Caplan's email address?
Seth Caplan's email address is se****@****ail.com
What is Seth Caplan's direct phone number?
Seth Caplan's direct phone number is +161743*****
What schools did Seth Caplan attend?
Seth Caplan attended Emerson College.
What skills is Seth Caplan known for?
Seth Caplan has skills like Restaurants, Restaurant Management, Hospitality, Menu Development, Customer Service, Hospitality Industry, Management, Food And Beverage, Inventory Management, Food, Hospitality Management, Team Building.
Who are Seth Caplan's colleagues?
Seth Caplan's colleagues are Michael Cormier, Jamel Spencer, Sue Ellen Starner, Ihor Semenchuk, Joseph Mottram, Lea Fortes.
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Seth Caplan
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