Executive Deputy Insurance Commissioner
Harrisburg, Pennsylvania Area
As Executive Deputy Insurance Commissioner, I performed chief operating officer work overseeing the operational functions, lean implementation, and day-to-day operations of the Insurance Department including budgets, efficiency efforts, human resources, and fiscal management. The position had responsibility for overseeing 250 employees and a $30 Million annual budget. As a Department, we participated in the Governor's initiatives and it was my responsibility to carry out these plans. We implemented a recruitment and retention effort in order to gain new employees, especially millennial's, and engaged in succession planning to be prepared for a large number of retirements in the next several years. We also started an agency-wide mentorship program to assist newer employees in developing their skills. In 2016, I began participating in a process improvement initiative to bring lean principles to state government. I also served as the Deputy for the Office of Insurance Product Regulation & Administration. We were responsible for reviewing and regulating insurance rates charged and policy forms sold in PA for accident and health, life, and property and casualty insurance.