Seth Hannan Email & Phone Number

Lake Buena Vista, Florida, United States

- Served and led as a personalized Tour Guide and across all of Walt Disney World property, including our world-class theme parks, resorts, dining, and other offerings, helping Guests from all over the world create magical memories. - Honored the Legacy of Walt Disney by serving as an ultimate brand ambassador for Walt Disney World and the Walt Disney Company as a whole.- Partner with other lines of business to ensure the Disney difference and standard of quality- Acted as a personalized Guide creating an on the spot custom itinerary based on Guests’ wants and needs. Able to stay on track and lead the charge to ensure most out of Guests’ time and experience- Adapted to the specific needs of each and every Guest- Private transportation in vehicles, including sixteen passenger vans. Maintains Department of Transportation compliance.- Responsible for External Tours, Internal Company Tours, Valet services, Ultimate Day of Thrills group guided tour, and partnering on several media events for the Walt Disney Company including the opening of Star Wars: Galaxy's Edge, Harmonious: Live!, and the Walt Disney World 50th Anniversary Celebration - Hand selected for one of the most sought after and often applied to roles via a highly competitive application and interview process at Walt Disney World

Celebration, Florida, United States

As a Member Services Cast Member, we advocated for the needs of our Disney Vacation Club Members and educated them on policies, procedures, and new offerings available to them.

Trained new Cast Members at Disney's Pop Century Resort gift shop on the Merchandise Cast Member role including Disney's 5 Keys: Safety, Courtesy, Inclusion, Show and Efficiency.

Liaison between the frontline Cast Member base and Leadership teamInstilling cast morale and work ethic in the CastCoordinator in charge of Diversity and Inclusion

Merchandise Host at Disney's Pop Century Resort- Ensured safety protocols for all Guests and fellow Cast Members during the COVID19 era- Safety Committee Member for Everything Pop Shopping & Dining, executing and implementing safety changes and best practices for the operation- Provided exceptional Guest service featuring the iconic Disney brand- Opening team for a global pilot program initiative - Disney's Express Mobile Checkout- Extensive knowledge of the Walt Disney World Resort- Mastered sophisticated property-wide technology to locate Merchandise across the resort for Guests- Partnered extensively with Food and Beverage cast- Handled sophisticated POS software and technology- Stocked and inventoried current merchandise offerings- Received several Guest letters, compliments, and leader recognitions for continually going above and beyond and exceeding expectations of the Disney brand of Guest service

Lake Buena Vista, Florida, United States

- Observation of set, parade and show performance schedules- Review of Operating Guidelines for daily performance with all Performers, Character Attendants, as well as Disney Photo Imaging and Attractions partners- Executed and upheld decisions of Leadership.- Advise daily Cast of schedule and performance changes- Fast paced, quick thinking, safety critical position- Administrative activity including preparation of attendance and scheduling reports- Direction of daily performance activity covered by Operating Guidelines including giving positive feedback and areas of opportunity -Modeled exceptional guest service upholding the Disney brand as the ultimate touch point Cast Member for the Entertainment business segment- Consistently provided guest recovery, tailoring to the individual needs of the Guest.- Acted as a Liaison between Leadership and the Daily Operation Cast- Partnered with Leadership on stronger ways to provide Cast recognition and feedback-Selected as a "Project Captain" for Santa in Tinseltown at Disney's Hollywood Studios. - - - Set the tone and expectations for all Cast Members and area partners, created and facilitated the training for this seasonal offering. Voluntarily updated this training for future use in the coming years at the end of the season.- - - Brainstormed, created, and implemented the Cast Recognition Christmas Tree to boost morale, overall performance goals, and team holiday spirit

Lake Buena Vista, Florida, United States

- Introduced brand-new Cast Members and Transfer Cast Members from other lines of business to the business standards, iconic Disney magic, and Guest Service standards of the Entertainment Department.- Facilitated class style learnings and demonstrations as well as on-the-job training with new cast members. These facilitations have both been done partnered with another Trainer and independently. - Wrote, compiled, and trained the Trainers on new protocol and procedures for Jedi Training: Trials of the Temple - Currently trains the following: - the fundamentals of the Character Attendant role, - Enchanted Tales with Belle - teaching new Attendants to the venue the flow of the experience, and inviting those Cast Members to fully immerse the guests in the beloved world of Disney's Beauty and the Beast - Star Wars: Launch Bay with its immersive theming into the world of the iconic Star Wars Characters. - Character Attendant park specific orientation to Disney's Hollywood Studios and Disney's Animal Kingdom.- Mentor Trainer for new Entertainment trainers

Lake Buena Vista, Florida, United States

Character Attendant responsibilities -Accompanied the iconic Disney Characters during Meet and Greets.- Ensured Safety and Show Quality of fellow cast members, guests, and the performance area.- Assisted Guests with requests, answering Guest questions, and providing knowledge about the entire property.- Solved for a YES solution, and providing exceptional guest recovery when needed.Specialty Trained at the following, providing our guests with a next level of immersive theming:- Enchanted Tales with Belle- Star Wars: Launch Bay

Lake Buena Vista, Florida, United States

Hand selected for the 40 person Opening Team for two brand new offerings at Disney's Animal Kingdom: The Jungle Book, Alive with Magic and Rivers of Light.- Loaded and unloaded large crowds of guests to experience our nighttime offerings.- Provided exceptional Guest Service.- Selected to be a Trainer for Theatre Operations at the Discovery River Theatre

Lake Buena Vista, Florida, United States

Cinderella’s Royal Table, a signature dining experience inside Magic Kingdom Park at the Walt Disney World Resort- Welcomed guests with immersive Fairytale theming- Utilized a computer based program to look up and edit Guest reservations- Stocked the kitchens with supplies to keep the Guest experience running smoothly.- Bussed and cleaned tables to provide an efficient turn-over for the restaurant and our Guests.- Upheld Health Code standards- Had expansive knowledge of the restaurant's menu and history to share with our Guests.

Lake Buena Vista, Florida, United States

Disney College Program Internship.Character Attendant responsibilities -Accompanying the iconic Disney Characters during Meet and Greets.- Ensured Safety and Show Quality of fellow cast members, guests, and the performance area.- Assisting Guests with requests, answering Guest questions, and providing knowledge about the entire property.- Solving for a YES solution, and providing exceptional guest recovery when needed.Specialty Trained at the following, providing our guests with a next level of immersive theming:- Enchanted Tales with Belle- Star Wars: Launch Bay

East Peoria, Illinois

Peoria, Illinois Area

- Wrote, directed, choreographed and designed over 30 twenty minute plays to be performed by children- Designated as the Drama Teacher - teaching children various acting techniques, acting through song, making bold choices with their performances.- Inspiring children to see a greater potential within themselves.- Responsible for over 90 children aged 6 to 13.- Facilitated several seminars on very aspects of Theatre - set design, costuming, makeup execution, light design.- Lined up several "Guest Artists" to share their knowledge and passion for the arts with the children.- Problem solved when issues arose between the children.- Created the first ever "Camp Olympics" which is still held between all of the Peoria Park District Camps.

East Peoria, Illinois, United States

For Illinois Central College Readers’ Theatre under Professor Brent Goken

Greater Chicago Area

The Civil Rights Agenda is a civil rights advocacy organization founded in June 2010 by Jacob Meister, with a stated mission "to maintain and increase individual rights for Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ) citizens in Illinois through inter-generational volunteerism and community-driven project-based education, statewide coalition and network building, and leadership in supporting underserved communities with the necessary tools that will equip members of those communities with the resources and confidence to establish equality for all persons, regardless of sexual orientation or gender identity.- Selected as the first-ever Downstate intern outside of Chicago - Wrote several press releases- Worked on the frontlines of Illinois Marriage Equality- Worked on initiatives providing more comprehensive sex education in high schools and Transgender inclusion within the Chicago Transit Authority- Wrote and distributed the weekly newsletterr- Organized, secured the location, and hosted the public forum, "Why Marriage Equality Matters?" in Peoria, Illinois- Made several trips to the Capitol in Springfield, IL to lobby and promote Marriage Equality- Worked on the Springfield March for Marriage Equality- Volunteered at various LGBTQ Pride festivals around the state promoting the mission of TCRA- Worked under Executive Director Anthony Martinez, and Policy Director Rick Garcia.

Peoria, Illinois Area

Performed as the title character in a traveling troupe production of Robin Hood, performed all around the community at festivals, preschools, and senior citizen centers.

Bachelor Of Science - Bs, Communication, 4.0 - Summa Cum Laude

Associate Of Science (As)

Activities and Societies: - Gay-Straight Alliance, - Illinois Central College Democrats - Readers' Theatre, - Public Relations internship.

Education record

Activities and Societies: Speech Team (Team Captain) - Humorous Interpretation, Radio Speaking, Spring Musical/Play - Guys and Dolls.