Robert Nesting Email & Phone Number

St Paul, Minnesota, United States

My position was eliminated as all work was outsourced.• Expertly handled customer PII during ticket interactions, demonstrating an acute awareness of data privacy and security protocols and regulations (GDPR, PCI-DSS)• Triaged incoming cases to appropriate teams to enable prompt response to incidents• Actively participated in monthly process improvement discussions to achieve higher compliance and enable agent efficacy• Regularly collaborated with SMEs and stakeholders to ensure proper/efficient care of high visibility cases

• Leveraged strong analytical skills and deep technical expertise to identify and resolve complex issues in VR gaming headsets by analyzing logs• Adhered to 24h SLA while maintaining quality metrics (≥90%QA) by collaborating with cross-functional teams• Urgently escalated high priority issues to key stakeholders in a concise, understandable manner, ensuring prompt response to incidents• Trained 2 classes of employees (40 total agents) on on security processes, emphasizing compliance with security/privacy protocols (GDPR, PCI-DSS)

Austin, Texas, United States

• Assembled and flashed servers (1U chassis) and bridges for cloud surveillance clients• Inspected completed machines and boxes prior to shipping for QA compliance• Unloaded trailers and organized boxes containing components used in our products• Coordinated with suppliers to address item shortages and shipping delays• Troubleshot RMA’d devices for inventory reuse (B stock)

• Demonstrated leadership during understaffed periods by supervising subordinates in the absence of the shift manager• Performed daily financial audits to uncover discrepancies between redeemed tickets and purchased tickets• Created workflows and implemented industry best-practices for handling live lottery tickets to prevent theft and misuse of orders

Austin, Texas, United States

• Executed extensive testing of player-vs-player interactions in demanding, controlled scenarios,deriving insights and feedback from outcomes• Operated under stringent Non-Disclosure Agreements (NDAs) to protect the confidentiality and integrity of IP leading up to product launches• Collaborated closely within a team to analyze multifaceted scenario results, employing structured, detailed feedback to stakeholders• Evaluated the enjoyment, accessibility, viability, and equilibrium of fundamental features and mechanics in gaming systems