Seth Patterson, Csm Email & Phone Number

San Antonio, Texas, United States

Led testing, development, and implementation of customized data entry procedures to insure the highest accuracy and transparency in customer data. Worked directly with teams to evaluate, troubleshoot, and resolve client software and hardware problems/conflicts. Also led creation of bench tests that compared and analyzed different capabilities of hardware and software platforms (cloud vs server-based). Developed and deployed customized toolkit that increased team efficiency over 75%.• Led adoption of Agile Kanban principles for tracking all outstanding customer issues/requests.• Removed impediments that team members faced in meeting customer commitments.• Managed and prioritized backlog of client service requests.• Provided consistent team reporting on accomplishments utilizing SalesForce to leadership.

Dallas, Texas, United States

Interfaced directly with high-end clients on multi-million dollar accounts to ensure product and service needs were appropriately met in a timely manner. Coached and managed four high performing service delivery teams that provided exemplary service in a highly detailed and ever changing environment. • Led Agile transformation to manage and track current and outstanding customer requests.• Developed, prioritized, and maintained product backlogs for all client projects. • Assisted team members with impediment resolution through delivery of tools and support. • Facilitated Scrum ceremonies and provided consistent reporting to management. • Participated in project review meetings with upper management to ensure teams were meeting client commitments and to obtain client feedback. • Increased product delivery efficiency over 100% by migrating team toolkits from intranet to cloud.

Brownsville, Texas, United States

Interfaced directly with clients and stakeholders to insure organization was providing the highest level of products and service. Provided team leadership and direction to employees as well as recruited, trained, and coordinated volunteers and interns. Oversaw all aspects of project planning and management for construction, renovation, and expansion into new facility.• Created frameworks and assisted in writing grants and other fund-raising initiatives that helped in project and organizational funding.• Provided IT support, research, adoption, and deployment of software and hardware infrastructure including networking and security solutions.• Responsible for web design and deployment as well as social media presence, engagement and educational outreach. • Designed, created, and installed social live stream that has received over 1 million views.

Brownsville, Texas, United States

Project Manager for large-format, award-winning books, documentaries, and other publications. Worked directly with stakeholders to insure seamless and transparent product fulfillment processes. Empowered and facilitated team members throughout publication, production, and grant writing sessions. Served as a board member on the board of directors and acted as a liaison between team members and upper management, providing transparency to projects, reporting on progress, and helping remove impediments.• Instilled Agile processes in a more traditional Waterfall based organization. • Utilized Scrum methodologies to increase productivity and transparency in book publication and website design processes. • Provided graphic design, layout, photography, writing, editing, color correction, and complete pre and post production for press-ready concept to creation publishing. • Researched and deployed IT, network, and security hardware and software infrastructure solutions. • Designed and developed organizational and project websites utilizing HTML, PHP, CSS, MySQL, CMS, and graphics design. • Provided technical support and conflict resolution to team members and upper management for all aspects of IT.

Computer Information Systems

Information Technology