Coaching, developing and mentoring server and workstation engineers in a group and one on one basisCoaching and motivating team members to earn certifications to develop their skillsCross training engineers to increase technical knowledge and increasing the ability for engineers to resolve issuesActing as a liaison between departments to improve communication, cohesion, productivity, and share knowledgeLed an implementation of GPO’s meeting CIS standards while maintaining functionality and usabilityLed an implementation of BitLocker encryption through AD and GPO’sAssisted in leading an implementation of SCCM 2007 to SCCM CB migrationLeading the remediation of vulnerabilities by deploying patches and packages using SCCMLeading an AD optimization project of OU’s, groups, rights, and GPO’s to increase functionality and securityLeading an implementation of NAC (Network Access Control) configuration and settings in GPO’s to enhance securityLeading an implementation of Office 2010 to Office 2016/O365 upgradeLeading an implementation of Windows 7 to Windows 10 migrationLeading an implementation of O365, Teams, and OneDrive for Business with the Exchange and IAM teamsMonitoring and coaching employees to improve and streamline processesWork with management, vendors, and customers on projects to implement new products and servicesManaging and owning the relationship with vendors pertaining to the desktop engineering areaReading leadership books to increase leadership skills

Led, mentored, managed, assisted, guided, and trained desktop engineers and other departmentsCoached and motivated team members to earn certifications to develop their skillsCross trained engineers to increase technical knowledge which increased the ability for engineers to resolve issuesActed as a liaison between departments to improve communication, cohesion, productivity, and to share knowledgeWork with management, vendors, and customers on projects to implement new products and servicesManaged MPS (Managed Print Services) vendor who maintained print servers, print queues, and printersEnsured the operational stability and functionality of SCCM on a 24 x 7 basis Led SCCM upgrades/migrations 9 times over 5 yearsLed an implementation of Imprivata Single Sign On (SSO) which improved productivity and customer satisfactionLed an implementation of Microsoft System Center Endpoint Protection (SCEP) antivirus through SCCMLed an implementation of BitLocker encryption using Microsoft BitLocker Administration and Monitoring (MBAM)Led an implementation of Cisco Identity Services Engine (ISE) configuration and settings in GPO’s to enhance securityLed an implementation of Windows Firewall to improve securityLed an implementation of Windows AppLocker to improve securityLed the remediation of vulnerabilities by deploying patches and packages using SCCMLed an implementation of GPO’s meeting CIS standards while maintaining functionality and usabilityLed an AD optimization project of OU’s, groups, rights, and GPO’s which increased functionality and securityLed an implementation of Windows XP to Windows 7 migrationLed an implementation of Windows 7 to Windows 10 migrationLed implementation of Office 2010 to Office 2013 upgradeLed implementation of Office 2013 to O365 upgradeMonitored and coached employees to improve and streamline processes

Led an implementation of a printer refresh project which increased up time, improved print speed, reduced paper waste, provided secure printing and scanning while saving over $60,000 a yearActed as a liaison between departments to improve communication, cohesion, productivity, and to share knowledgeWorked with management, vendors, and customers on projects to improve cost savings and productivityRan weekly and monthly ticket reports to monitor SLA's, performance and staffing requirementsPrepared individual and departmental monthly and weekly reports for upper managementProvided statistics that additional staffing was needed to meet SLA’s and maintain an acceptable ticket queue levelLed desktop engineers and trained them to help them grow in their technical and analytical abilitiesLed the remediation of vulnerabilities by deploying patches and packages using SMS 2003 and then SCCM 2012Led the management of McAfee Antivirus, McAfee EPO Agent, McAfee Endpoint Encryption, and McAfee HIPSLed the management of Trend Micro Office Scan, Trend Micro Mobile ArmorLed an implementation of SMS 2003 to SCCM 2012 migrationLed an implementation of Windows 2000 to Windows XP migrationLed an implementation of Windows XP to Windows 7 migrationLed implementation of Office 2003 to Office 2007 upgradeLed implementation of Office 2007 to Office 2010 upgradeTracked asset inventory, warranty, and software license informationMonitored, maintained, and ordered supplies for departmental useMonitored and coached employees to improve and streamline processes

Created a productivity tracking spreadsheet for technicians which improved accuracy, increased productivity, and was implemented across the enterprise due to effective resultsProvided bar code scanners for employees which improved productivity, accuracy, and increased profitCreated a competition based on completed work which successfully increased work output and moral