Seth Pester Email & Phone Number

Toledo, Ohio Metropolitan Area

Set clear expectations and helped employees pursue optimal paths for achieving each target and client goals.Assessed team member KPI performances and behavior patterns by delivering one-on-one coaching to maximize agent potential and team successes.Established positive rapport with customers, managers, and customer service team members to maintain a.

Defiance, Ohio, United States

Consistently met and exceeded daily and monthly goals. Averaging 650 calls per day, with a notation time below 35%, and a sales conversion rate of 73%.Analyzed reports and reviewed with senior management to measure overall agent production performance. Overcame objections by applying advanced training and persuasion techniques to diminish.

Remote

Tier four Subcontracted Specialist assisting The Division of Unemployment Security on behalf of the North Carolina Department of Commerce with unemployment customer service.Recognized by management for providing exceptional customer service and quintessential audit scores. Received recognition from the governor of North Carolina for an outstanding job