I assumed the role of Director of Information Technology in 2019. I spearhead strategic development, perform SWOT analysis, and execute IT systems/plans while tracking trends, including helpdesk SLA, capacity utilization, and security KPI’s to align IT systems with company goals. I supervise annual budget operations, including procurement, cost control, and reimbursement. Fulfilled performance goals by leading team of 13 IT experts comprising of programmers, network engineers, system analysts, and helpdesk support. Achieved 200% growth in online banking systems by directing updates of over 2 years. Successfully reduced site downtime by updating Hot/Cold site to Hot/Hot Datacenter for BCP/DR. Assured member security through establishment of partnership with SOC. Saved 900 hours per year by shifting from Core system to Service Bureau. Prevented Risk exposure by implementing cloud strategy while utilizing Cloud Backup and Disaster Recover (DR).

I was appointed as IT Manager in 2015. Here, I managed functional and project based deliverables while keeping track of multifunctional IT department operations to meet organizational objectives. My duties involved spearheading weekly one-on-one staff meetings while counseling on professional matters to enhance staff development and oversee project success. I monitored migration of corporate employees to new building while creating network infrastructure and strategizing to ensure seamless business functions. I was accountable for directing programming department for strategizing plan to automate credit union merger with zero go-live day issues. Strengthened internal core application by formulating programming divisions within IT. Secured approximately $50,000 while leading programming team to execute and use credit union merger. Saved $10,000 per month on Telco costs and $42.5M budget by employing SD-WAN and supervising revenue affairs.

I assumed the role of Supervisor Implementations Technical Services in 2015. I administered projects and directed technical service personnel while handling issues throughout conversion process to assure seamless and timely completion of projects. Facilitated 11 technicians by handling installation schedule and travel plans while operating in fast paced environment. Efficiently saved 10 hours per project while formulating automated scheduling process for conversion timelines.

I was appointed as information security & technology manager in 2013. Here, I analyzed and planned technology infrastructure while governing IT department strategic plan to achieve organizational IT visions and goals. Prevented risk of information by preserving robust security posture for Credit Union. Ensured safety of assets and personnel by developing Business Continuity Planning (BCP) and Disaster Recover (DR) along with HOT/HOT capabilities.