-Sales prospecting, promotion of MSD products and arrangement of onsite demonstrations-Managed customer accounts that ensured the continued consumables stream-Accountable for more than 150 pharmaceutical, CRO and biotech organizations within territory-Expanded industrial business within New England area while growing enabled accounts with products upgrades/launches, method development and troubleshooting issues-Acted as a liaison with the services and applications team by establishing scientific presentations, technology evaluations and lunch & learn seminars-Facilitated new account set up with the U.S. management and service teams-Supported all capital equipment (Sector, PR & QuickPlex models), reagents/kits (catalog, custom & prototype) and instrument services-Presidents Club Recipient (2013, 2014, 2015, 2017, 2018)

-Responsible for more than 90 pharmaceutical, biotech and academic accounts within territory-Identified present and future clients’ needs, submitted findings into CRM and enhanced customer relations with feedback from initial communications -Maintained excellent communication with customers and provided customer’s input to appropriate modality leaders, marketing teams and regional sales director-Promoted customer satisfaction by providing product/application support, answering inquires within 24 hours, investigating complaints and taking appropriate actions-Accountable for five modalities including AKTA FPLC, Biacore, MicroCal, IN Cell and Imagers/CCD Instruments-Presidents Club Recipient (2010, 155%), Presidents Circle Recipient (2010, Top 1%)

-GEHC Certified FAS for 2D Electrophoresis, DIGE, CCD Instruments and Analysis Software.-Demonstrated, installed, trained and supported laser-based scanners and CCD-based gel/blot imagers.-Supported seven account managers within New England region. -Performed in-house training sessions for new FASs and Account Managers.-Conducted pre- and post-sale technical trainings/presentations for more than 630 pharmaceutical, biotech and research/academic institutions.-Coordinated seminars/lunch & learns and assisted with DIGE User Group Meeting.-Updated and maintained CRM (Siebel) regularly and consistently.-Covered open sales territories and imaging portfolio leads within region.

-Fully characterized oligosaccharide profile for reference standard; Developed monosaccharide method specific for monoclonal antibody. -Responsible for direct report; accountable for time management, training, reviewing results, payroll and laboratory guidance.-Created and reviewed 27 protocols, 16 Data Report Forms, and 11 Technical Reports.-Developed, validated, and qualified six analytical methods for release, in-process testing and product characterization of biological molecules.-Served as training coordinator, potent compound committee member, fire warden, notebook advisor, equipment associate and safety mentor.

-Purification of OP-1 from cell culture conditioned medium.-Demonstrated aseptic techniques and operations in clean room environment.-Maintained log books and batch record documentation.-Performed process validations in strict accordance with SOPs & cGMPs.