Seth Rosner Email & Phone Number

Saint Charles, MO, US

St. Louis, MO

Oversee and provide guidance to a team of professionals performing project, program, operational, and customer support-related implementation tasks Work directly with Sr. leaders across multiple groups (Sales, Finance, Billing Ops) in support of Aged Revenue reduction and improvement on monthly reserved revenue amounts Serve as escalation tier support.

St Louis, Missouri, United States

Responsible for leading multiple billing teams that provided first tier support for Verification Services external clients andinternal sales and sales support teams Partnered with sales teams, leadership, and other operational support teams to identify areas to enhance clientexperience and ensure revenue is captured Communicated and coordinated with.

Greater St. Louis Area

• The Program Manager is responsible for all aspects of strategic programs management and project management activities including program development, launch, execution, measurement, tracking, and reporting
• Developed and managed comprehensive program and project management practices that support Workforce Solutions delivery to all sales vertical clients
• Secured required resources, use formal processes, tools and methodologies to manage customer and vertical projects, budgets and risks, and changes
• Ensured programs met desired objectives according to specifications and cost, as well as identified opportunities to increase productivity and efficiency and enable increased growth
• Communicated program measures of success, plans, status, issues and risks to team members, stakeholders, and management
• Developed and executed internal rollout plans including internal training and communications planning

Greater St. Louis Area

• Reporting to the Vice President, position owns management responsibility of all department-related support functions for a two-site team approximately 75 operational employees. Developed and responsible for a team.
• Manages team responsible for internal activities related to Process and Continuous Improvement, Change Management, Root Cause and Interactive Careo Process group conducts all training and feedback sessions while also.
• Responsible for creation of multiple applications in support of team and Enterprise-level outage and deflection metricso Actively partners with internal IT teams on all elements of development cycle (requirements.
• Operationally responsible for all customer call deflection programs (both via inbound and outbound measures)o Works closely with both application (external) and functional (internal) ownership groups on product and.
• Develops and functionally manages Enterprise, high-viewership events, including ownership of Pay-Per-View readiness process for Customer Care

Bridgeton, MO

• Reporting to the Sr. Director, position serves as Project Manager for multiple, concurrent projects which impacted over 15,000 users in billing system via the creation of software and process enhancements resulting in.
• Designs multiple software solutions for both front-end users and back-end automated processes o Works with executive-level business owners to accurately collect and formulate business and functional requirementso.
• Supervises team of testers who comprise internal testing group, responsible for testing all products and initiatives involving both NICE Software RTPO and all applicable Billing Automation projects
• Actively engages and partners with IT for support and program analysis to ensure best practices and efficiencies are achieved
• Responsible for working with and managing multiple software and staffing vendors who provide assistance and staffing across all levels of the project life cycle
• Hold local SharePoint administrative responsibilities and was responsible for local team site development and creation of project intake request process

• Reporting to the Sr. Director, position was tasked with total responsibility of Strategic Project Intake for all organizations within the company
• Maintained and developed Project Prioritization Model (PPM), used to stack-rank all Strategic Projects for determining resource allocation. o Conducted assessment interviews with all project owners designed to gauge.
• Responsible for project creation within Clarity databaseo Had administrative responsibilities and created templates to assist with project on-boarding and task assignment
• Authored Project Charters and acted as Project Manager until permanent resource was allocated for certain projects
• Prepared weekly deck and conducted weekly meetings to update Sr. Management on status of PPM rankings and on-boarded projects
• Held SharePoint administrative responsibilities and was responsible for project site creation

• Reporting to the Quality Assurance Manager, position supervises up to 19 full-time Quality Coordinators and is responsible for enterprise-wide work order accuracy and Price Guarantee (contract) program maintenance and.
• Serve as primary contact for all Price Guarantee program questions and requestso Organized reduction of over 250,000 backlogged errors despite program subscribership increase of over 300%o Significant collaboration.
• Responsible for managing daily completion of multiple work order accuracy/back office reports
• Handle all elements of personnel management, including, but not limited to: cross-training, development, conduct, payroll & scheduling o Helped oversee departmental workforce expansion of over 60% since arrival
• Other duties as assigned depending on needs of the business and departmento Management and maintenance functions of Coaching and Feedback Toolo Assist with coordination and upkeep of enterprise-wide SAID (employee).

• Served as corporate manager within department, directly responsible for creation and delivery of quality standards for all Charter Customer Service Representatives
• Coordinated all aspects of organization’s quality responsibilities and expectations to billing department through various vendor companieso Maintained relationships with high-level contacts at each company to assure.
• Participated, led and redesigned materials within departmental Mock Call procedure, which served as final training piece/test before a customer service representative would gain full employment through Charter
• Other duties as assigned depending on needs of the business and departmento Handled daily job duties for departmental Marketing Coordinator when neededo Created and documented departmental processes which were adopted.

University Of Missouri - Columbia

Managed all operations of an all-male residence hall housing 350 predominately first-year students Selected, trained, developed, supervised and evaluated 10 student-staff Community and Peer Advisors Created building process manual to ensure stability from year-to-year attrition Created and presented training /development sessions for student and.

St. Paul, MN

Opening in 2003, Drake Chiropractic was a two-doctor chiropractic practice specializing in wellness and automobile accidentrecovery. The practice offered a full range of treatment types ranging from traditional to homeopathic to massage therapy, allgeared towards the full recovery and future health of their patients.; Coordinated all aspects of office.

One of world's leading publishers of science and health information, Elsevier serves more than 30 million scientists, students,and health and information professionals worldwide. Elsevier plays an essential role in the global science and healthcommunities and contributes to the advancement of these critical fields. Elsevier delivers world-class information.

Mid-Missouri

• Coordinated all media promotion in Columbia/Jefferson City, Missouri market for organizational programs and events while adhering to American Cancer Society guidelines of not paying for local advertisements
• Handled all aspects of media promotion for Relay For Life, largest fundraising event in the U.S., for nine counties and University of Missouri-Columbiao 2002 events averaged a 20% increase in income over 2001 events
• Organized television and radio media sponsorships for all fundraising and educational events
• Organized and planned all promotional efforts for other American Cancer Society programs, such as; Daffodil Days, Great American Smokeout, Breast and Prostate Cancer Awareness Months, etc…
• Responsible for design and authoring of quarterly newsletter distributed to all volunteers in four-state area

Served as on-site manager of Main Cafeteria, responsible for daily management of facility and 20-person staff Handled creation and implementation of employee development program Performed scheduling and payroll procedures while serving as working supervisor ­ performing all tasks assigned to cafeteria staff

Reported to the Assistant Director of Athletics for Student Services; responsible for daily operation of the department Department recognized as winner of CHAMPS award for one of the top four Student Service departments in NCAA in 2001 Staff Liaison to Varsity M Association ­ Performed daily operations while developing programs which resulted in an.